Achieving Business Excellence with John Spence

Radical Transparency

Recently I did some work for client in the healthcare industry where one of the employees is suing because she said it was an “abusive and aggressive environment” within the organization. After looking into the situation more closely I realized that what she was characterizing as abusive and aggressive was merely that she was being held 100% accountable for doing her job – and she did not like it. When she was told she was not meeting goals, not meeting deadlines, and not delivering the results she had agreed to – she took that as her manager being overly aggressive. I sat in on several mediations with this employee and her senior staff and at no time could I discern that she had actually been treated poorly, rudely, aggressively or abusively – she simply did not like being held accountable for actually doing the work she was paid for. It would be almost funny if it weren’t for the fact that I see this over and over again – in company after company – and in this particular company there’s a lawsuit being filed because an employee felt that  “pressuring her” to get certain projects done by a certain date was… unfair!!!!!!!!!!!!

Then I came across this Harvard blog article on “Radical Transparency” which to me is just another way of saying that it is critical to set exceedingly clear goals and then be 100% transparent in sharing that information with everyone in the organization so that everyone knows exactly who is pulling their own weight, getting the work done and delivering the results that will keep the entire company moving forward. I, personally, think this is absolutely the best way to run a business and the very foundation of creating a high-account ability culture – but I’ve also seen many, many employees fight back tooth and nail to keep anyone from ever knowing exactly what level of work they are actually doing.  To me this is an exceedingly important issue – here is the link…

http://blogs.hbr.org/cs/2012/10/why_radical_transparency_is_good_business.html

 Hope you find the HBR article of value – take good care — John

**** I have been working on seminars and workshops on this topic for last several months and have partnered with a company called RESULTS.com who has a dashboard system to achieve exactly what this article is suggesting; radical transparency of all key goals and objectives to everyone in the entire organization – I recommend them VERY highly if you need a dashboard system. Let me know if you need any help from me in this area – as I truly think this is critical for long-term business success.

 

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