Achieving Business Excellence with John Spence

Doing Your Job

business, job, workLet me help you understand something… doing your job gets you NO extra credit at all. Showing up on time, finishing your work, making sure your work has been done correctly, being courteous to co-workers and customers, staying until you are supposed to leave… that is what you are paid to do. I am getting tired of people who expect special recognition, an award, a big tip or raise – for simply doing their job.

It is like when the guy from the commercial cleaning crew that cleans my office tells me with great fanfare and excitement: “We wiped down all of the desks, vacuumed the floors, washed the windows, cleaned the bathroom and emptied all of the trash cans.” Then breathlessly waits for me to tell him how awesome that is. But I am thinking, “Well, no shit, that is what I hired you to do – so what?” However, if after he rattled off that list of tasks completed he said, “We also put fresh flowers on your desk and noticed that you were out of Diet Coke, so we put a 12-pack in the fridge for you.” THAT is awesome – that is special – that deserves some special recognition!

Don’t get me wrong, I am a HUGE evangelist for “creating a culture of catching people doing things right,” and I clearly understand that praise and recognition is critical to developing highly engaged and loyal employees, but I am not going to throw you a party just for having a pulse. I have been surprised lately by employees at some of my client companies that are angry and surly because they did not get  a raise or promotion when it is abundantly clear to me that they have not done anything special to earn it. They seem to believe that if they just show up and put in their time they should eventually become a Vice President. No, all that gets you is NOT fired!

I read an article about one of the top chefs in the world and they asked him his secret to success. His answer?

  1. Be completely intolerant of mediocrity.

  2. Strive every day in everything you do for true excellence.

  3. Be incredibly customer focused.

  4. Be highly innovative so you can continue to delight your customers.

That is a great list; that is how you become the best in the world at what you do. Anything less is simply doing your job.

 

Your thoughts?

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Delivering Business Excellence

11127664_10152747300417466_255902195476459028_nI recently stayed in the best Best Western in the world. I was in Hamilton Canada to give several speeches and stayed at The Best Western Premier C Hotel by Carmen’s and was absolutely delighted. As someone who spends more than 200 nights a year in hotels, I’m a very seasoned and somewhat cynical guest, to me the hotel and restaurant business just does not seem that complicated, yet so few of them seem to understand that. Here is all I really want…

Hotel: easy check-in, professional and friendly staff, clean rooms, free high-speed Wi-Fi, double pane glass so my room is quiet, and a uber-comfy bed.

Restaurant: good food, very good service, reasonable prices, exceedingly clean, quiet with a relaxed ambience.

You deliver these things and I will love you forever, and the folks at the Best Western Premier C absolutely nailed them. So here’s my question for you…

What are the handful of things that you must do consistently do to delight, enthrall, surprise and satisfy your most important customers?

Let me break that down a little bit…

Handful of things: the three, four or five Moments Of Truth that make or break your relationship with the customer. Every business has a few limited things they absolutely MUST do flawlessly to create loyal, engaged, and satisfied customers. What are they in your business?

*By the way, there are external Moments Of Truth that you must deliver your customers, but there are also internal Moments Of Truth that your staff needs to deliver to each other… in order to be able to deliver the external Moments Of Truth to your customers.

Consistently: it does no good if you only deliver the Moments Of Truth every now and then, it must be every single time for every single key customer. This is why I teach at all of my classes that: if you want repeatable success, you must have process. You have to have the systems, checklists, processes, procedures AND training to ensure that your employees know exactly how to deliver the Moments Of Truth flawlessly.

Delight, enthrall, surprised and satisfy: the goal here is to deliver what is most important to your customer in a unique and highly valued way. However, the only person who really knows what this entails… is the customer. That’s why one of my very favorite quotes is:

Whoever owns the voice of the customer, owns the marketplace.

Most important customers: not all customers are created equal. If you’re going to spend the time, energy and effort to deliver the Moments Of Truth flawlessly, you want to try to do this for all of your customers, but it is essential that you do it for your most important target customers. These are the customers that value what you deliver, are willing to pay for it, are easy to deal with and have the ability to tell lots and lots of people about how great you and your business are.

While in Hamilton I interacted with the staff from the Best Western Premier C Hotel by Carmen’s, the Baci Ristorante and the Hamilton Convention Center by Carmen’s and was truly delighted, enthralled, surprised and satisfied in all of my interactions. From front desk staff, to the servers, to the housekeeping crew… everyone was professional, extremely customer focused and had a great positive attitude. Can you say the same about everyone that works for you?

As someone who teaches business excellence for a living, it was a joy to see an organization that clearly understood how to deliver exceptional service and a wonderful guest experience. Here’s the kicker, when I talked to the manager he made it clear that the main reason for their success was to cut out all the clutter and just focus on the fundamentals. When I stepped off the elevator on the third floor to go to my room I was greeted by a giant quote painted on the wall (which just so happens to also be on the back of my business card!) that summarized their philosophy:

Simplicity is the ultimate sophistication.” – Leonardo da Vinci


Free eBook Link for Building and Sustaining a Winning Culture by John Spence

The Three Keys to Success in Life and Career

Tom MorrisYears ago I stumbled across a book called True Success by an author named Tom Morris…and it changed my life. I read and re-read it and worked hard to apply the ideas it shared and they made a BIG impact on how I approached my desire to achieve success in my career and life. I then devoured every new book that Tom Morris wrote and continued to learn and grow from his writing. About three years ago I had the great good fortune of being asked to speak at a conference where Tom was also going to deliver a talk. He was amazing…great content, passion, energy, connection – a truly world-class presenter. I approached him after the talk and told him I was a huge fan, we sat down and chatted at length and now I am extremely pleased to call him friend. In this blog I wanted to share a sort of conversation between Tom and I on the three most important elements of creating a successful life. I hope you find this very valuable and share it with your entire network!  Thanks – John

 

John: What do you feel are the three MOST important elements of building a successful life and career?

Tom: Ah! John! You are indeed a master of simplicity. Three things. Let’s see. Ok, here goes: Good values, good people, and good instincts.

Or to put it more fully: Good values within you, good people around you, and good instincts to guide you.

Successful lives and careers are built on the foundation of the right values, perceptive and healthy perspectives on what really matters in this world. Good values to start with will give you a strong sense of purpose, which we all need as a touchstone for decision-making. We can’t just let ourselves unconsciously absorb the values around us, unless we’ve already taken care of the “good people” imperative, and the values that are the most immediately around us are deep and lasting. We need to engage in the age-old process of self-examination that was recommended by Socrates. What are my values? What are my priorities? What means the most to me? Achievement without the right values can be self-destructive. With the right values, it can be deeply satisfying and ultimately fulfilling.

John: Perfect, let me summarize with one of my very favorite quotes, “When values are clear, decisions are easy.” Works well in both business and life.

Tom: It’s also impossible to build a successful life and career without good people around you, people to inspire you, spark you, encourage you, and sometimes question you and correct you. Who counts as good people? Good people are, simply, people with good values, connecting this element back to the first one. Family, friends, great colleagues – these individuals, as life elements, are primary ingredients for personal happiness and also for life and work accomplishment. Rarely does anything worth doing get done absolutely solo. We need other people. And they need us. I’m always saying, “Relationships Rule the World.” And I think that you, my friend John Spence, are a great example of this. You’re a relationship guy. You seek to serve others. And that sets in motion a virtuous cycle where others seek to serve you as well. You don’t do good things for others in order to get them to do good for you, which rarely ever works, in any case. It’s just who you are. You’re a relationship guy. For great perspectives on building a community of such people around us, I’d recommend to your readers the book Never Eat Alone, by Keith Ferrazzi, and Adam Grant’s new book Give and Take.

John: Thank you for the compliment, I am simply following what I believe is the MOST important thing I have ever learned, “You become what you focus on and like the people you surround yourself with.” A major reason I reached out to you Tom, because of the amazing work you do and the incredible value you and your work has added to my life.  By the way, I would also I would add in Linchpin by Seth Godin, Trust Agents by Chris Brogan and The Thank You Economy by Gary Vaynerchuk.

Tom: Number three: We need good instincts about what’s appropriate, what’s healthy, what’s needed, what’s helpful, and how to get well positioned for attaining our goals. Instincts are taught mainly by being caught. We become like the people we’re around. Great artists, tennis stars, golf sensations, top business builders, and Nobel Prize winning scientists typically get to a point of mastery by hanging out with masters and watching them. I think that intuition or instinct is a natural endowment in us all, but that to be most effective, it has to be cultivated, groomed, and tutored. We become the best by learning from the best, which shows how this element is connected back to the second, good people.  

Good people are individuals with good values, who associate with other good people, and who have good intuitions. And good people with all these qualities tend to be successful in work and life. 

John: This is why I love the idea of building a Mastermind Group – I have about 18 people I deeply respect in my local Mastermind Group that come to my house about every 45 days to discuss BIG ideas, help each other, support each other and push each other. I can say with complete confidence this idea has dramatically improved my life.

Tom: But what about drive, some readers might ask. It’s embedded in good values. How about education? Your instincts can clue you in to what you need to learn in order to pursue the path that you feel is best for you. Or they can connect you with the right people who can advise you in that regard. Of course, many things facilitate success. I’ve spent my career expounding on seven things I’ve learned from all the great thinkers in this regard, in books like True Success, The Art of Achievement, The Stoic Art of Living, and the new ebook, The 7 Cs of Success. But, to specify the three MOST important things? I think that if you have these three, you can discover whatever else you need!

John: I have read (and re-read) each of those books and they have all had a profound impact on how I live my life. I have used True Success and The Art of Achievement with many of my clients and my Mastermind Group is currently reading The Stoic Art of Living. Actually, my new eBook, Strategies for Success is based a great deal on your teachings and I use one of your main ideas: Creating a PLAN for your life. Thanks so much Tom, I look forward to continuing this conversation!!

*** To my blog readers – if you enjoyed this article please share it with all of your contacts – thank you — John

Strategic Thinkers & Doers

1922872_10151940522932466_993549451_nI have just finished my 14th year as a guest lecturer on Strategic Thinking & Planning at the Wharton School of Business at the University of Pennsylvania and I would like to share some key ideas from my session.

 

First, there is no shortage of bright, creative and forward looking people and strategies; I find brilliant thinkers and highly innovative strategies at companies around the globe. However, what there is a HUGE shortage of is people who can effectively takes those ideas and turn them into action. Right now I see a lot or organizations re-working their business models, pivoting, iterating, re-imagining and developing new “go to market” strategies, yet when I asked the 120+ executives in my class yesterday how many companies “effectively execute” their plans, the answer was the same as I have gotten for the last 13 years… 10-15%. That means if you got to 50% execution on your most important strategies you would likely crush the competition.

So here are a few ideas on how to increase effective execution in your organization.

  • When you do your yearly Strategic Planning Retreat spend an equal amount of time on strategic planning AND strategic EXECUTION planning!
  • Set clear, specific, measurable and binary goals for all of your key strategic objectives.
  • Establish ONE main owner of every key objective.
  • Ensure the owner has all of the tools, resources, people, budget and authority needed to achieve the goal.
  • Gain 100% agreement from the owner that they accept 100% accountability for achieving the goal.
  • Create a dashboard and track ALL of the key strategic objectives. Make the dashboard super easy to understand and highly visible to the entire organization.
  • Keep a strong cadence of reviewing the dashboard and the goals.
  • Keeps lots of open, honest, courageous, and transparent communication flowing across the entire organization about exactly where you stand against the goals.
  • Create a culture of “catching people doing things right” and celebrate both big and small wins.
  • Hold everyone 100% accountable for achieving the goals they have agreed to achieve.

This is not everything you need to do, but it is a very good start.

I would suggest you take a moment to rate your organization on how well you are currently doing everything above on all of your key projects/objectives. Score it on a 1-10 scale with 10 being world-class and 1 being horrific! And my coaching to you would be that any place you score a 7 or below needs work!

 

I hope you found that helpful – take good care — John

Success Quotes to Help You Achieve Your Goals

A good friend just sent me this list of success quotes that was created by Dan Waldschmidt. I like it very much and have added a few success ideas of my own…

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YOU HAVE TO DO THE HARD THINGS.

You have to make the call you’re afraid to make.

You have to get up earlier than you want to get up.

You have to give more than you get in return right away.

You have to care more about others than they care about you.

You have to fight when you are already injured, bloody, and sore.

You have to feel unsure and insecure when playing it safe seems smarter.

You have to lead when no one else is following you yet.

You have to invest in yourself even though no one else is.

You have to look like a fool while you’re looking for answers you don’t have.

You have to grind out the details when it’s easier to shrug them off.

You have to deliver results when making excuses is an option.

You have to search for your own explanations even when you’re told to accept the “facts”.

You have to make mistakes and look like an idiot.

You have try and fail and try again.

You have to run faster even though you’re out of breath.

You have to be kind to people who have been cruel to you.

You have to meet deadlines that are unreasonable and deliver results that are unparalleled.

You have to be accountable for your actions even when things go wrong.

You have to keep moving towards where you want to be no matter what’s in front of you.

* You have to ask for help, even thought it might make you feel weak.

* You have to realize that your life will never be perfect, but it can be fantastic!

*You have to walk away from negative relationships, even if they have the same last name as you.

* You have to learn to let go of the things you can’t control, and take massive action on the things you can control.

*You have to be prepared, even if you could wing it.

*You have to tell the truth, even when others may not.

*You have to have a plan for your life, or you will end up living out someone else’s.

*You have to guard your integrity and reputation; it is all you really have.

*You have to be grateful every day, because if you can read this you should be.

You have to do the hard things.

The things that no one else is doing. The things that scare you. The things that make you wonder how much longer you can hold on.

Those are the things that define you. Those are the things that make the difference between living a life of mediocrity or outrageous success.

The hard things are the easiest things to avoid. To excuse away. To pretend like they don’t apply to you.

The simple truth about how ordinary people accomplish outrageous feats of success is that they do the hard things that smarter, wealthier, more qualified people don’t have the courage — or desperation — to do.

Do the hard things. You might be surprised at how amazing you really are.

* = from John

I look forward to seeing what YOU add to this list. And if you found value in this list you might also enjoy one of my earlier blogs: 90 Quotes That Will Change The Way You Think

****IMPORTANT: I have two NEW e-books that are just launching this week!!!  The first is Letters to a CEO – which is a compilation of the actual memos and letters I have sent to executives I have been coaching over the past few years. It has short chapters filled with my best advice on key business topics like decision making, accountability, sales, team, building, strategy, business excellence and several more. Easy to read, great ideas, a truly valuable guide. Click on the cover to learn more about this book…

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The second is Strategies for Success which is my “strategic life-planning workbook.”  I have taught this at more than 90 colleges and universities across the and at companies like Merrill Lynch, Apple, Qualcomm, Allstate and many others. It is perfect for a high school senior, college student or anyone looking to create a more focused plan for their future – and it also has 11 free videos to help you go through the program successfully. This is a very powerful and potentially life-changing program. Click on the cover to learn more about this book…

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Three Keys to a Winning Culture

Happy Business Team 3During the past year a great deal of my time has been spent teaching organizations around the world how to improve their culture, as many organizations (both large and small) are now realizing that Culture =Cash! They have finally accepted that if getting, growing and keeping top talent is a strategic objective (and it should be!!!), then having a superior culture is one of the main ways to attract that top talent. So to me, there are two sides to the culture coin… what employees look for, which is a Winning Culture, a place that’s fun to work at, with a family atmosphere, where they are treated fairly , have the freedom to do their without micro management and an organization that has created a culture of catching people doing things right!  However, there is also the other side of the culture coin that the employer looks for, which is highly engaged employees who have an Ownership Mentality…that is they show dedication, passion, creativity, pro-activity, a sense of urgency and high levels of both personal and mutual accountability .

These are all important factors, and there are several more key factors to creating a winning culture , but a few years ago I was talking to a good friend of mine who is a leading psychologist and he pointed out that a great deal of what I was talking about was exactly the same things that everyone looks for in the most important relationships in their lives … and when you think about it, your relationship to your job and the people there is absolutely one of the most important relationships in your life .  According to my friend, here are the three factors that everyone looks for in the key relationships in their life :

 

Safety: employees need to feel physically safe at their job, that they’re not going to get hurt by machinery or that it’s safe to walk out to the parking lot late in the evening.  They also need to feel emotionally safe, that no one is going to yell at them, embarrass them and their job will not be simply yanked out from underneath their feet with no reason.  Lastly, they need to feel psychologically safe, that they can express their opinion, share their ideas or disagree with a superior … without the fear of retribution, bullying or embarrassment.

 

Belongingness: people want to feel that they are part of the team, part of the group, part of the tribe.  They want to know that the people at work like them, like having them around and feel they are an important part of the organization. No one wants to feel like an outcast or that no one cares about them.

 

Appreciation: employees want to know that they are appreciated not only for the work they do, but also who they are as an individual, what they contribute to the team, and the ideas and diversity that they bring to the organization.

 

Safety            Belongingness          Appreciation

 

It is my strong belief that if you flood your organization with safety, belongingness and appreciation that you will build a framework for creating a truly a winning culture.  And, as with many of the other factors, these three are mostly what I call atmosphere issues…they cost no extra money to implement – it is simply the way you treat your people, the way you engage them, and the respect you show all of your employees that make them feel safe, that they belong and that they are genuinely appreciated.

So my question to you is: What can you do TODAY to create more safety, belongingness and appreciation across your entire organization?  

*** If you want more specifics on exactly how to build a great company culture, I have created a very concise and focused ebook that will give you all of my best ideas, tools and advice. It is only $2.99 on Amazon and I promise it will be VERY helpful.  Click HERE to take a look

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Every Business is in the TRUST Business

Seth-GodinWhile flying to Boston today I was listening to the Dave Ramsey EntreLeadership  podcast (absolutely fantastic ) and his guest was Seth Godin.   I have to be very honest and say I am a big  Seth Godin fan and  I was extremely impressed with his comments on marketing and sales during the podcast. One comment he made struck me especially hard and it was that your customers pay you in three ways:

Money

Trust

Referrals

Seth went on to say that trust is really the most important one because, as a customer, if you violate the trust I have extended to you then I will feel like I paid too much money and I will never refer you. But, if you build and sustain STRONG trust with me, then price is not that important to me and I will gladly refer you to everyone I know!

 

In other words…

Every business is in the TRUST business!!

 

Let that sink in for a minute or two…

 

It reminds me of what my good friend Tim Sanders said in his wonderful book, Love is the Killer App, that the key to building a successful career is KNL.

Knowledge – you have to be VERY good at something that is highly valuable in the marketplace.

Network – a lot of right (well-connected) people need to know that about you.

Love – and they also need to know you’re an honest, high-integrity person of love.

If the right people know that you are uber-talented at something that is highly valuable and you are also 100% honest, kind and loving …you have a VERY strong foundation for success.

So a few extremely important questions you need to ask yourself at the end of every day are:

What did I learn today?

Who did I meet today?

Did I live my values, tell the truth and build more trust today?

I think if you focus on those three questions, you will be spending time on high-value activities and building a superb platform for business and life success…and I can say that with great conviction because it is exactly what I have based my business on for nearly 20 years!

I hope you found this blog of value and share it with your network – thanks — John

Leadership Styles That No Longer Work

Here are my thoughts on the Command and Control Leadership Style and why I feel it no longer works in Business today.

Fitness Is the Root of All Success

Me in 2010 at 340 pounds - Yikes!!

Me in 2010 at 340 pounds – Yikes!!

This is a guest post from my very good friend Fitz Koehler, an absolutely amazing young lady and fantastic professional speaker. I could not have put this post up on my blog two years ago because it would have been incredibly inconsistent with my own personal life. Two years ago I weighed 340 pounds, today I weighed in at 255, just 15 pounds shy of my goal weight. Now I can say (with some level of credibility) that fitness is the root of all success, because if you’re sick, out of shape, severely overweight and taking terrible care of yourself… it is impossible to be successful and take good care of those around you. So please read Fitz’s blog and take her message to heart – I know that I did and it’s led to a wonderful and healthy change in my life. Thanks Fitz!!

 

Although you may have earned fancy degrees and conquered a variety of professional accomplishments, it’s possible your career could be even better if you upped your game in one vital category—fitness. Now, I am not suggesting that everyone must run marathons or do one-armed pullups, but I can tell you that statistically, fit professionals accomplish more, and that makes employers want to work with fit professionals! Here is a neat example: After implementing a corporate wellness program, Hewlett Packard experienced a 200% increase in the number of transactions conducted on a daily basis and a 50% reduction in overtime. HP’s dedication to their employees’ health and their employees’ willingness to make positive changes nearly doubled productivity.

 

Let’s talk about a few of the major benefits of being fit and healthy. Those who exercise often, eat wisely and get quality sleep:

• Are more energetic
• Are more productive
• Stress less
• Report clearer thinking
• Take fewer sick days
• Have better attitudes
• Give better first impressions
• Save the company from unnecessary health care costs

 

Of course, these are traits everyone wants to attain! Folks, fitness is not rocket science, and it is not as hard as it looks. Simple changes can yield benefits within a few days of getting started, and big changes come quickly, too. On the flip side, remaining unfit can really hold you back. Will you lose work because you are too tired to perform or an employer thinks you are unable to keep up? It would be a shame to limit your potential based on your fitness level. Fitness is something I know we all want—who doesn’t want to be healthy and fit? That is like asking, who doesn’t want to be a millionaire? Not many hands go up in response to either question.

Fitz video shoot with logo

So, here is the simple science behind achieving this elusive concept we call fitness:
1. Achieve a healthy weight by eating wisely. The exact formula for weight loss and weight management is easy. Throw a zero on the end of your goal weight and consume no more than THAT amount of calories each day. Want to weigh 175 pounds? Then, do not take in more than 1,750 calories. Trust me, it works. Most of your calories should come from nutritious options like produce, lean proteins, lean dairy and whole grains. Cut out excess sugars, fats and processed foods as much as possible. You do not need to be perfect. Just aim high and keep track using an app like MyFitnessPal.

2. Move your body most days of the week—seriously. You probably spend 57 hours a week sitting at your desk, in a car or at a table for meals. Another 40 hours are spent lying in bed. I am confident you can force 20 to 60 minutes of movement into each day. FIND THE TIME, because it matters. I don’t care if you dance, swim, walk, run or hula-hoop. Just get up and get sweaty often.

3. Sleep! Yes, I just told you to move, but quality sleep counts just as much. Why? Tired people are too lazy to exercise, find excuses for eating junk food and rarely make good decisions. Remember, a healthy lifestyle inspires itself. When you exercise, you sleep better. When you sleep well, you are more willing to exercise. When you exercise, you are more inclined to make great choices with food. It is a cycle of goodness!

 

Working in wellness. Hopefully, I have you convinced that fitness is attainable and worthy of your efforts. Try these clever methods to ensure your plan jibes with your real life:

 

1. Plan for early morning or evening workouts. When this is not possible, schedule workouts into your workday. “Walk and Talk” meetings allow you to chat with colleagues while trekking around the block or within your building. Shut your door to do some push-ups, lunges or crunches in privacy.

 

2. Remember that travel in not an excuse to slack off. Every state in the USA and every country in the world has free sidewalks or paths for walking. Hotel gyms are commonplace, and those airport terminals are meant for roaming. Produce and lean proteins are also available everywhere. Show determination, ditch excuses and find a way to be successful! That is what elite professionals do.

 

3. Set goals, track your progress and repeat. Just like in business. You must know where you are going, what it takes to get there and how to track your progress. Becoming fit is no different. If you are having success, stay the course. If you are stagnant or going backward, reevaluate your plan and adjust.

 

Whether you believe it or not, your fitness level and lifestyle choices really do affect your work performance and others’ opinions of you. Have high standards for yourself, and your colleagues, bosses and potential partners will understand that you will exhibit the same high standards when it comes to your work.

 

Internationally renowned fitness expert Fitz Koehlerbrings to the podium more than 20 years of experience teaching around the globe, a master’s degree in Exercise and Sports Sciences, a truckload of passion and the masterful art of coercion. She likes to joke that she has a PhD in harassment, but the fact is, when Fitz talks, people respond! She speaks on a variety of health and fitnessrelated topics and can customize her message to fit your needs.

Increasing the overall fitness level of your organizations’ associates is the easiest way to boost productivity and morale while increasing your profits. Fitz is a proven speaker who leaves dramatic results in her wake. Her presentations are packed with solid information and provide powerful tools, which allow her audiences to make immediate changes to better their performance and their lives. Countless studies have proved that by improving your organization’s overall health, you will increase your profit margin. Ridding your organization of unnecessary sick days alone will boost your earnings. Fitz is an entertaining, yet potent speaker your audience can’t live (well) without!

Beyond corporate presentations, Fitz has been a featured speaker for universities, conferences, women’s groups, police and fire departments, churches, youth groups, physicians, senior centers, hospitals, health club chains and more. She is a weekly fixture on ABC news, is author of the Everything Flat Belly Cookbook and works in radio on a regular basis. She is comfortable with intimate meetings and has presented to audiences larger than 10,000. To inquire about hiring Fitz for your next event, visit Fitzness.com or email Fitzness@aol.com.