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	<title>Achieving Business Excellence by John Spence &#187; Business Excellence</title>
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	<link>http://blog.johnspence.com</link>
	<description>A business blog by executive educator John Spence.</description>
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		<title>VOC + MOT + WOM = Success</title>
		<link>http://blog.johnspence.com/2012/04/voc-mot-wom-success/</link>
		<comments>http://blog.johnspence.com/2012/04/voc-mot-wom-success/#comments</comments>
		<pubDate>Mon, 23 Apr 2012 16:31:33 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
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		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2280</guid>
		<description><![CDATA[Here is a video blog with some key ideas I feel will truly help your business. Please share the link with anyone you think might find value in these ideas&#8230; &#160; &#160;]]></description>
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		<slash:comments>4</slash:comments>
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		<title>What Do You Worry About?</title>
		<link>http://blog.johnspence.com/2012/04/worry-about/</link>
		<comments>http://blog.johnspence.com/2012/04/worry-about/#comments</comments>
		<pubDate>Tue, 17 Apr 2012 14:03:45 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2233</guid>
		<description><![CDATA[A few days ago I was talking to one of my clients, a brilliant young man (it hurts me to say that since I believe he&#8217;s in his late 30’s) who runs a great little company out in California. Things are going very well for his firm, he has a lot of business booked, and [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Why I Don’t Follow/Tweet/Like You Anymore</title>
		<link>http://blog.johnspence.com/2012/04/dont-followtweetlike-anymore/</link>
		<comments>http://blog.johnspence.com/2012/04/dont-followtweetlike-anymore/#comments</comments>
		<pubDate>Mon, 16 Apr 2012 12:29:09 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Derek Lewis]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2200</guid>
		<description><![CDATA[    People often ask me why I do not post a blog every day &#8211; or at least every other day. I mean, if you read all of the advice from the so-called &#8221;Social Media Experts&#8221; you MUST consistently blog a minimum of three or four times a week to &#8220;engage and keep&#8221; your audience. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Secret to Owning Your Market</title>
		<link>http://blog.johnspence.com/2012/01/secret-owning-market/</link>
		<comments>http://blog.johnspence.com/2012/01/secret-owning-market/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 16:08:07 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[john spence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2039</guid>
		<description><![CDATA[I have some very strong beliefs about what it takes to run a highly successful business and right at the top of my list is: Whoever “owns” the voice of the customer and uses that information to build an organizational culture of Extreme Customer Focus will own the marketplace.]]></description>
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		<slash:comments>7</slash:comments>
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		<item>
		<title>I am VERY thankful for&#8230;</title>
		<link>http://blog.johnspence.com/2011/11/thankful-for/</link>
		<comments>http://blog.johnspence.com/2011/11/thankful-for/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 16:06:24 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[essays]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Let The GATOR Lead]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[TutoringZone]]></category>
		<category><![CDATA[University of Florida]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1941</guid>
		<description><![CDATA[I am extremely thankful this week because a group of college students have restored my faith in the leadership potential of the next generation. This semester, in partnership with a great company in my hometown called TutoringZone, we offered a special leadership training program called &#8220;Let The GATOR Lead” in conjunction with the Warrington College of [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/thankful-for/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Tips for Small Business Excellence</title>
		<link>http://blog.johnspence.com/2011/11/tips-small-business-excellence/</link>
		<comments>http://blog.johnspence.com/2011/11/tips-small-business-excellence/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 19:19:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Bert Doerhoff]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1910</guid>
		<description><![CDATA[Some great, quick tips from guest blogger &#8211; Bert Doerhoff  Your business may be successful because it makes an excellent product, has excellent customer service or has excellent employees. No matter what it is that makes your business a success, it is not enough to make your business excellent. Excellence is something that is used [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/tips-small-business-excellence/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Personal Kaizen</title>
		<link>http://blog.johnspence.com/2011/11/personal-kiazen-2/</link>
		<comments>http://blog.johnspence.com/2011/11/personal-kiazen-2/#comments</comments>
		<pubDate>Tue, 08 Nov 2011 19:15:25 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[career]]></category>
		<category><![CDATA[jobs]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[personal development]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1892</guid>
		<description><![CDATA[I hope you enjoy this video, I think it has some extremely important ideas about what every person needs to do to create job security/career security in the face of even the most challenging economic times. If you find value in the ideas I share, please send a link on to your friends and colleagues [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/personal-kiazen-2/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Two New Videos: Branding &amp; Impatient Customers</title>
		<link>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/</link>
		<comments>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 23:35:24 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1838</guid>
		<description><![CDATA[This first video is in response to a request from my good friend Hiro who asked me to recommend a few of my favorite books on branding. Hiro and his business partner Song run two amazing sushi restaurants in Florida, Dragonfly Sushi and Sake Company, and he is getting ready to update the brand on those [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>GREAT Sales Book and  FREE Tele-Seminar</title>
		<link>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/</link>
		<comments>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 13:38:12 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[career success]]></category>
		<category><![CDATA[job success]]></category>
		<category><![CDATA[life balance]]></category>
		<category><![CDATA[life success]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1819</guid>
		<description><![CDATA[&#160;   &#160; **** IMPORTANT**** Please be sure to join me tomorrow, November 1 &#8212;  at 1 PM Eastern Standard Time (10 AM PST) &#8211; for a very special teleseminar that I will be delivering entitled: The Master Keys of Career Success. Although this particular teleseminar series is aimed at professional women and female entrepreneurs, I absolutely [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The NEW Normal</title>
		<link>http://blog.johnspence.com/2011/10/normal/</link>
		<comments>http://blog.johnspence.com/2011/10/normal/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 15:40:48 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1808</guid>
		<description><![CDATA[Just a few weeks ago I had the great honor of presenting a program at the Apple Specialist Marketing Conference. My talk was entitled &#8220;The New Normal&#8221; and focused on how these folks, who sold such incredible Apple products, could continue to be successful as the realities of business and economics remained in constant fluctuation. The [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/10/normal/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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