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	<title>Achieving Business Excellence by John Spence &#187; Customer Service</title>
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	<link>http://blog.johnspence.com</link>
	<description>A business blog by executive educator John Spence.</description>
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		<title>High-Performance Teams, Clear Expectations and Courage</title>
		<link>http://blog.johnspence.com/2012/05/high-performance-teams-expectations-courage/</link>
		<comments>http://blog.johnspence.com/2012/05/high-performance-teams-expectations-courage/#comments</comments>
		<pubDate>Tue, 15 May 2012 14:54:09 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
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		<guid isPermaLink="false">http://blog.johnspence.com/?p=2306</guid>
		<description><![CDATA[This is a short montage from a recent seminar I taught in Auckland, NZ with a wonderful company called RESULTS.com (you ought to check out their website &#8211; they do cool stuff!). I hope you enjoy this clip and share it with anyone you feel would find value in the ideas I share&#8230; . John Spence [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>VOC + MOT + WOM = Success</title>
		<link>http://blog.johnspence.com/2012/04/voc-mot-wom-success/</link>
		<comments>http://blog.johnspence.com/2012/04/voc-mot-wom-success/#comments</comments>
		<pubDate>Mon, 23 Apr 2012 16:31:33 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2280</guid>
		<description><![CDATA[Here is a video blog with some key ideas I feel will truly help your business. Please share the link with anyone you think might find value in these ideas&#8230; &#160; &#160;]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/04/voc-mot-wom-success/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>What Do You Worry About?</title>
		<link>http://blog.johnspence.com/2012/04/worry-about/</link>
		<comments>http://blog.johnspence.com/2012/04/worry-about/#comments</comments>
		<pubDate>Tue, 17 Apr 2012 14:03:45 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2233</guid>
		<description><![CDATA[A few days ago I was talking to one of my clients, a brilliant young man (it hurts me to say that since I believe he&#8217;s in his late 30’s) who runs a great little company out in California. Things are going very well for his firm, he has a lot of business booked, and [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/04/worry-about/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
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		<title>What Do You Expect?</title>
		<link>http://blog.johnspence.com/2012/02/expect/</link>
		<comments>http://blog.johnspence.com/2012/02/expect/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 18:51:53 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[effectiveness]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2113</guid>
		<description><![CDATA[During the past several months I have delivered numerous workshops and speeches for clients who were all struggling with the same basic issue: Lack of Clear Expectations. Regardless of the size of the company or the industry in which they competed, I’ve noticed a pattern of three critical areas where failure to set clear expectations [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/02/expect/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>The Secret to Owning Your Market</title>
		<link>http://blog.johnspence.com/2012/01/secret-owning-market/</link>
		<comments>http://blog.johnspence.com/2012/01/secret-owning-market/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 16:08:07 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[john spence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2039</guid>
		<description><![CDATA[I have some very strong beliefs about what it takes to run a highly successful business and right at the top of my list is: Whoever “owns” the voice of the customer and uses that information to build an organizational culture of Extreme Customer Focus will own the marketplace.]]></description>
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		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Tips for Small Business Excellence</title>
		<link>http://blog.johnspence.com/2011/11/tips-small-business-excellence/</link>
		<comments>http://blog.johnspence.com/2011/11/tips-small-business-excellence/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 19:19:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Bert Doerhoff]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1910</guid>
		<description><![CDATA[Some great, quick tips from guest blogger &#8211; Bert Doerhoff  Your business may be successful because it makes an excellent product, has excellent customer service or has excellent employees. No matter what it is that makes your business a success, it is not enough to make your business excellent. Excellence is something that is used [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/tips-small-business-excellence/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Two New Videos: Branding &amp; Impatient Customers</title>
		<link>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/</link>
		<comments>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 23:35:24 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1838</guid>
		<description><![CDATA[This first video is in response to a request from my good friend Hiro who asked me to recommend a few of my favorite books on branding. Hiro and his business partner Song run two amazing sushi restaurants in Florida, Dragonfly Sushi and Sake Company, and he is getting ready to update the brand on those [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>How to Win in a Local Market</title>
		<link>http://blog.johnspence.com/2011/09/win-local-market/</link>
		<comments>http://blog.johnspence.com/2011/09/win-local-market/#comments</comments>
		<pubDate>Mon, 19 Sep 2011 14:15:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1681</guid>
		<description><![CDATA[A few weeks ago a good friend of mine that is starting up a new professional services firm asked me to have lunch with him to talk about what he would need to focus on to be successful in our town. Here is the exact memo I sent to him and I think that much of it applies to just about any business and /or any individual trying to separate themselves from the rest of the market – especially a local market. Take a look through my suggestions and see which ones might work for you and your organization.]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/09/win-local-market/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Summer of LOVE</title>
		<link>http://blog.johnspence.com/2011/09/summer-love/</link>
		<comments>http://blog.johnspence.com/2011/09/summer-love/#comments</comments>
		<pubDate>Mon, 12 Sep 2011 20:24:06 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1657</guid>
		<description><![CDATA[A wonderful guest post by Tom Asacker on why we need more LOVE in business with several extra ideas and suggestions from John Spence.]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/09/summer-love/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Publix &#8211; Where Shopping is a Pleasure!!!</title>
		<link>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/</link>
		<comments>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 19:41:49 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1570</guid>
		<description><![CDATA[How do you build a 25 billion-dollar company?  PEOPLE + SERVICE + CONNECTION TO THE CUSTOMER Yes, it is just that awesomely simple! http://www.youtube.com/watch?v=MxIwlm8QX8Y&#038;feature=player_profilepage]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
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