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	<title>Achieving Business Excellence by John Spence &#187; Employee Engagement</title>
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	<description>A business blog by executive educator John Spence.</description>
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		<title>What Do You Expect?</title>
		<link>http://blog.johnspence.com/2012/02/expect/</link>
		<comments>http://blog.johnspence.com/2012/02/expect/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 18:51:53 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
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		<guid isPermaLink="false">http://blog.johnspence.com/?p=2113</guid>
		<description><![CDATA[During the past several months I have delivered numerous workshops and speeches for clients who were all struggling with the same basic issue: Lack of Clear Expectations. Regardless of the size of the company or the industry in which they competed, I’ve noticed a pattern of three critical areas where failure to set clear expectations [...]]]></description>
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		<slash:comments>13</slash:comments>
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		<title>A Guest Post on Building a Great Culture</title>
		<link>http://blog.johnspence.com/2011/10/guest-post-culture/</link>
		<comments>http://blog.johnspence.com/2011/10/guest-post-culture/#comments</comments>
		<pubDate>Mon, 03 Oct 2011 20:26:55 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1775</guid>
		<description><![CDATA[I saw this post and liked the ideas so much that I asked to run it here as a guest post. Kyle Lagunas makes some excellent points&#8230; In recent years, the most successful companies have focused less on perks and more on offering their employees something better: a connection to the company. Three prominent start-ups &#8211; [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>The Four Pieces of Paper</title>
		<link>http://blog.johnspence.com/2011/09/pieces-paper/</link>
		<comments>http://blog.johnspence.com/2011/09/pieces-paper/#comments</comments>
		<pubDate>Sat, 24 Sep 2011 20:09:53 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
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		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1762</guid>
		<description><![CDATA[]]></description>
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		<slash:comments>4</slash:comments>
		</item>
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		<title>Two Ideas About Employee Engagement</title>
		<link>http://blog.johnspence.com/2011/09/ideas-employee-engagement-3/</link>
		<comments>http://blog.johnspence.com/2011/09/ideas-employee-engagement-3/#comments</comments>
		<pubDate>Fri, 23 Sep 2011 18:34:30 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
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		<guid isPermaLink="false">http://blog.johnspence.com/?p=1736</guid>
		<description><![CDATA[]]></description>
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		<slash:comments>3</slash:comments>
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		<title>How to Set Clear Expectations</title>
		<link>http://blog.johnspence.com/2011/07/set-clear-expectations/</link>
		<comments>http://blog.johnspence.com/2011/07/set-clear-expectations/#comments</comments>
		<pubDate>Thu, 21 Jul 2011 14:45:46 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1349</guid>
		<description><![CDATA[]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Lessons from Four VERY Successful Business Owners</title>
		<link>http://blog.johnspence.com/2011/06/lessons-successful-business-owners/</link>
		<comments>http://blog.johnspence.com/2011/06/lessons-successful-business-owners/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 19:33:32 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[awesomely simple]]></category>
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		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1249</guid>
		<description><![CDATA[I have just returned to my desk from an absolutely fantastic event hosted by my local Chamber of Commerce which featured four of our area&#8217;s most accomplished and respected business leaders talking about how to build a great company.  The companies that were featured were all relatively small businesses, yet three of the four competed [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>The Three Keys to a Strong Corporate Culture</title>
		<link>http://blog.johnspence.com/2011/04/keys-strong-coporate-culture/</link>
		<comments>http://blog.johnspence.com/2011/04/keys-strong-coporate-culture/#comments</comments>
		<pubDate>Mon, 25 Apr 2011 19:09:31 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1072</guid>
		<description><![CDATA[I was having lunch the other day with a good friend of mine who is an extremely experienced and highly regarded psychiatrist. Our conversation drifted to my interactions as an executive coach and how I approach assisting companies in improving their corporate cultures. As I was explaining what I saw as the key factors to [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/04/keys-strong-coporate-culture/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Bad Employees = Bankruptcy</title>
		<link>http://blog.johnspence.com/2011/03/bad-employees-bankruptcy/</link>
		<comments>http://blog.johnspence.com/2011/03/bad-employees-bankruptcy/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 19:16:04 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=974</guid>
		<description><![CDATA[Some of you might recall that about six months ago I wrote a blog about a friend of mine that owns a local restaurant that was struggling. I told him that until he nailed the four key “Moments Of Truth” for any restaurant: quality food, good service, reasonable prices and exceedingly clean… that he had [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/03/bad-employees-bankruptcy/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
		</item>
		<item>
		<title>What Does It Mean to Have an Ownership Mentality?</title>
		<link>http://blog.johnspence.com/2011/02/ownership-mentality/</link>
		<comments>http://blog.johnspence.com/2011/02/ownership-mentality/#comments</comments>
		<pubDate>Sun, 20 Feb 2011 23:18:31 +0000</pubDate>
		<dc:creator>johnspen</dc:creator>
				<category><![CDATA[Career Success]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=920</guid>
		<description><![CDATA[  I sure hope you found value in this video blog. PLEASE pass this link along to anyone you feel might find value in the information I share.  Also, I welcome your feedback and suggestions for future video blogs. Yes, that&#8217;s right &#8211; I take requests! Have a super day &#8212; I look forward to [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/02/ownership-mentality/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Accountability</title>
		<link>http://blog.johnspence.com/2010/11/creating-culture-accountability/</link>
		<comments>http://blog.johnspence.com/2010/11/creating-culture-accountability/#comments</comments>
		<pubDate>Fri, 19 Nov 2010 19:12:31 +0000</pubDate>
		<dc:creator>johnspen</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=784</guid>
		<description><![CDATA[Lack of disciplined execution and failure to hold people fully accountable&#8230; these two issues can cost a business as much as 85% of their potential revenues! This is a HUGE problem that needs to be addressed, so in this video I share some of my best advice for how to greatly increase the level of [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2010/11/creating-culture-accountability/feed/</wfw:commentRss>
		<slash:comments>25</slash:comments>
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