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	<title>Achieving Business Excellence by John Spence &#187; Strategy</title>
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	<link>http://blog.johnspence.com</link>
	<description>A business blog by executive educator John Spence.</description>
	<lastBuildDate>Tue, 15 May 2012 15:09:37 +0000</lastBuildDate>
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		<title>High-Performance Teams, Clear Expectations and Courage</title>
		<link>http://blog.johnspence.com/2012/05/high-performance-teams-expectations-courage/</link>
		<comments>http://blog.johnspence.com/2012/05/high-performance-teams-expectations-courage/#comments</comments>
		<pubDate>Tue, 15 May 2012 14:54:09 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
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		<guid isPermaLink="false">http://blog.johnspence.com/?p=2306</guid>
		<description><![CDATA[This is a short montage from a recent seminar I taught in Auckland, NZ with a wonderful company called RESULTS.com (you ought to check out their website &#8211; they do cool stuff!). I hope you enjoy this clip and share it with anyone you feel would find value in the ideas I share&#8230; . John Spence [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>VOC + MOT + WOM = Success</title>
		<link>http://blog.johnspence.com/2012/04/voc-mot-wom-success/</link>
		<comments>http://blog.johnspence.com/2012/04/voc-mot-wom-success/#comments</comments>
		<pubDate>Mon, 23 Apr 2012 16:31:33 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2280</guid>
		<description><![CDATA[Here is a video blog with some key ideas I feel will truly help your business. Please share the link with anyone you think might find value in these ideas&#8230; &#160; &#160;]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/04/voc-mot-wom-success/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>What Do You Worry About?</title>
		<link>http://blog.johnspence.com/2012/04/worry-about/</link>
		<comments>http://blog.johnspence.com/2012/04/worry-about/#comments</comments>
		<pubDate>Tue, 17 Apr 2012 14:03:45 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2233</guid>
		<description><![CDATA[A few days ago I was talking to one of my clients, a brilliant young man (it hurts me to say that since I believe he&#8217;s in his late 30’s) who runs a great little company out in California. Things are going very well for his firm, he has a lot of business booked, and [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/04/worry-about/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
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		<title>The Secret to Owning Your Market</title>
		<link>http://blog.johnspence.com/2012/01/secret-owning-market/</link>
		<comments>http://blog.johnspence.com/2012/01/secret-owning-market/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 16:08:07 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[john spence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2039</guid>
		<description><![CDATA[I have some very strong beliefs about what it takes to run a highly successful business and right at the top of my list is: Whoever “owns” the voice of the customer and uses that information to build an organizational culture of Extreme Customer Focus will own the marketplace.]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/01/secret-owning-market/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Tips for Small Business Excellence</title>
		<link>http://blog.johnspence.com/2011/11/tips-small-business-excellence/</link>
		<comments>http://blog.johnspence.com/2011/11/tips-small-business-excellence/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 19:19:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Bert Doerhoff]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1910</guid>
		<description><![CDATA[Some great, quick tips from guest blogger &#8211; Bert Doerhoff  Your business may be successful because it makes an excellent product, has excellent customer service or has excellent employees. No matter what it is that makes your business a success, it is not enough to make your business excellent. Excellence is something that is used [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/tips-small-business-excellence/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The NEW Normal</title>
		<link>http://blog.johnspence.com/2011/10/normal/</link>
		<comments>http://blog.johnspence.com/2011/10/normal/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 15:40:48 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1808</guid>
		<description><![CDATA[Just a few weeks ago I had the great honor of presenting a program at the Apple Specialist Marketing Conference. My talk was entitled &#8220;The New Normal&#8221; and focused on how these folks, who sold such incredible Apple products, could continue to be successful as the realities of business and economics remained in constant fluctuation. The [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/10/normal/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How To Be a Successful Entrepreneur</title>
		<link>http://blog.johnspence.com/2011/10/successful-entrepreneure/</link>
		<comments>http://blog.johnspence.com/2011/10/successful-entrepreneure/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 15:50:57 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[effectiveness]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1781</guid>
		<description><![CDATA[During this week alone I will meet with eight different entrepreneurs who are all looking to start businesses. Some are building mobile apps, some are starting publications, some are going into manufacturing, and one is creating a TV show. Yet even though they&#8217;re all over the place with what they are focusing on as a business, [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/10/successful-entrepreneure/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>How to Win in a Local Market</title>
		<link>http://blog.johnspence.com/2011/09/win-local-market/</link>
		<comments>http://blog.johnspence.com/2011/09/win-local-market/#comments</comments>
		<pubDate>Mon, 19 Sep 2011 14:15:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1681</guid>
		<description><![CDATA[A few weeks ago a good friend of mine that is starting up a new professional services firm asked me to have lunch with him to talk about what he would need to focus on to be successful in our town. Here is the exact memo I sent to him and I think that much of it applies to just about any business and /or any individual trying to separate themselves from the rest of the market – especially a local market. Take a look through my suggestions and see which ones might work for you and your organization.]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/09/win-local-market/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Knowing-Doing Gap</title>
		<link>http://blog.johnspence.com/2011/09/knowing-doing-gap/</link>
		<comments>http://blog.johnspence.com/2011/09/knowing-doing-gap/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 14:25:33 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[effectiveness]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1632</guid>
		<description><![CDATA[Last week I delivered a workshop on the &#8220;Leader of the Future&#8221; to a group of Directors at the Florida Recreation and Parks Association annual meeting (The FRPA is my longest standing client – 17 years – wow!). Most of these folks have 20 to 30 years in their careers and I told them at [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/09/knowing-doing-gap/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Publix &#8211; Where Shopping is a Pleasure!!!</title>
		<link>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/</link>
		<comments>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 19:41:49 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1570</guid>
		<description><![CDATA[How do you build a 25 billion-dollar company?  PEOPLE + SERVICE + CONNECTION TO THE CUSTOMER Yes, it is just that awesomely simple! http://www.youtube.com/watch?v=MxIwlm8QX8Y&#038;feature=player_profilepage]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/08/publix-shopping-pleasure/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
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