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	<title>Achieving Business Excellence by John Spence</title>
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	<link>http://blog.johnspence.com</link>
	<description>A business blog by executive educator John Spence.</description>
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		<title>What Do You Expect?</title>
		<link>http://blog.johnspence.com/2012/02/expect/</link>
		<comments>http://blog.johnspence.com/2012/02/expect/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 18:51:53 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
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		<category><![CDATA[effectiveness]]></category>
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		<guid isPermaLink="false">http://blog.johnspence.com/?p=2113</guid>
		<description><![CDATA[During the past several months I have delivered numerous workshops and speeches for clients who were all struggling with the same basic issue: Lack of Clear Expectations. Regardless of the size of the company or the industry in which they competed, I’ve noticed a pattern of three critical areas where failure to set clear expectations [...]]]></description>
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		<slash:comments>12</slash:comments>
		</item>
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		<title>Press Release: John Spence Top 100 Thought Leader for Second Year</title>
		<link>http://blog.johnspence.com/2012/01/press-release-john-spence-named-top-100-business-thought-leader/</link>
		<comments>http://blog.johnspence.com/2012/01/press-release-john-spence-named-top-100-business-thought-leader/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 21:22:25 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[thought leader]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2082</guid>
		<description><![CDATA[For Immediate Release   John Spence is named one of Top 100 Thought Leaders by Trust Across America   Gainesville, Florida – January 26, 2012 For the second year in a row, John Spence has been selected as one of Trust Across America’s “Top 100 Thought Leaders”. Trust Across America is dedicated to unraveling the [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/01/press-release-john-spence-named-top-100-business-thought-leader/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
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		<title>The Secret to Owning Your Market</title>
		<link>http://blog.johnspence.com/2012/01/secret-owning-market/</link>
		<comments>http://blog.johnspence.com/2012/01/secret-owning-market/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 16:08:07 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[john spence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=2039</guid>
		<description><![CDATA[I have some very strong beliefs about what it takes to run a highly successful business and right at the top of my list is: Whoever “owns” the voice of the customer and uses that information to build an organizational culture of Extreme Customer Focus will own the marketplace.]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2012/01/secret-owning-market/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>The 12 in 2012 Challenge!!!!!</title>
		<link>http://blog.johnspence.com/2011/12/12-2012-challenge/</link>
		<comments>http://blog.johnspence.com/2011/12/12-2012-challenge/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 21:10:07 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[execution]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[tom peters]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1997</guid>
		<description><![CDATA[&#160; . &#160; Here are just a few VERY good books that I recommend &#8212; PLEASE feel free to add you suggestions!!! &#160; . .]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/12/12-2012-challenge/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
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		<title>Three Amazing Resources</title>
		<link>http://blog.johnspence.com/2011/12/amazing-resources/</link>
		<comments>http://blog.johnspence.com/2011/12/amazing-resources/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 00:09:42 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1961</guid>
		<description><![CDATA[&#160;     &#160; &#160;   &#160; &#160; &#160;]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>I am VERY thankful for&#8230;</title>
		<link>http://blog.johnspence.com/2011/11/thankful-for/</link>
		<comments>http://blog.johnspence.com/2011/11/thankful-for/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 16:06:24 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[essays]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[High Performance Teams]]></category>
		<category><![CDATA[Let The GATOR Lead]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[TutoringZone]]></category>
		<category><![CDATA[University of Florida]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1941</guid>
		<description><![CDATA[I am extremely thankful this week because a group of college students have restored my faith in the leadership potential of the next generation. This semester, in partnership with a great company in my hometown called TutoringZone, we offered a special leadership training program called &#8220;Let The GATOR Lead” in conjunction with the Warrington College of [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/thankful-for/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Tips for Small Business Excellence</title>
		<link>http://blog.johnspence.com/2011/11/tips-small-business-excellence/</link>
		<comments>http://blog.johnspence.com/2011/11/tips-small-business-excellence/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 19:19:36 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Bert Doerhoff]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[excellence]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1910</guid>
		<description><![CDATA[Some great, quick tips from guest blogger &#8211; Bert Doerhoff  Your business may be successful because it makes an excellent product, has excellent customer service or has excellent employees. No matter what it is that makes your business a success, it is not enough to make your business excellent. Excellence is something that is used [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/tips-small-business-excellence/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Personal Kaizen</title>
		<link>http://blog.johnspence.com/2011/11/personal-kiazen-2/</link>
		<comments>http://blog.johnspence.com/2011/11/personal-kiazen-2/#comments</comments>
		<pubDate>Tue, 08 Nov 2011 19:15:25 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[John's Rants]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[career]]></category>
		<category><![CDATA[jobs]]></category>
		<category><![CDATA[john spence]]></category>
		<category><![CDATA[personal development]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1892</guid>
		<description><![CDATA[I hope you enjoy this video, I think it has some extremely important ideas about what every person needs to do to create job security/career security in the face of even the most challenging economic times. If you find value in the ideas I share, please send a link on to your friends and colleagues [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/personal-kiazen-2/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Two New Videos: Branding &amp; Impatient Customers</title>
		<link>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/</link>
		<comments>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 23:35:24 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Branding / Advertising]]></category>
		<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John's Rants]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1838</guid>
		<description><![CDATA[This first video is in response to a request from my good friend Hiro who asked me to recommend a few of my favorite books on branding. Hiro and his business partner Song run two amazing sushi restaurants in Florida, Dragonfly Sushi and Sake Company, and he is getting ready to update the brand on those [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/11/great-videos-branding-impatient-customers/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>GREAT Sales Book and  FREE Tele-Seminar</title>
		<link>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/</link>
		<comments>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 13:38:12 +0000</pubDate>
		<dc:creator>John Spence</dc:creator>
				<category><![CDATA[Business Excellence]]></category>
		<category><![CDATA[Career Success]]></category>
		<category><![CDATA[Life Success]]></category>
		<category><![CDATA[awesomely simple]]></category>
		<category><![CDATA[business excellence]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[career success]]></category>
		<category><![CDATA[job success]]></category>
		<category><![CDATA[life balance]]></category>
		<category><![CDATA[life success]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://blog.johnspence.com/?p=1819</guid>
		<description><![CDATA[&#160;   &#160; **** IMPORTANT**** Please be sure to join me tomorrow, November 1 &#8212;  at 1 PM Eastern Standard Time (10 AM PST) &#8211; for a very special teleseminar that I will be delivering entitled: The Master Keys of Career Success. Although this particular teleseminar series is aimed at professional women and female entrepreneurs, I absolutely [...]]]></description>
		<wfw:commentRss>http://blog.johnspence.com/2011/10/great-sales-book-tele-seminar/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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