Achieving Business Excellence with John Spence

Leaders Are Readers

https://youtu.be/ctpUjP9Vhy4 … [Continue reading]

How To Achieve Customer Service Success

I think pretty much every business understands that giving great customer service is important. However, it confuses me why so few businesses actually deliver consistently good (not even great – just good) customer service when they know it is … [Continue reading]

First Class Customer Service???

I have made a commitment to never use my blog to just complain. So I’m going to outline a few service failures as a lesson to all of us who understand the importance of delivering superior customer service is essential to business success. I … [Continue reading]

AWESOME Sales Book

During a cross-country flight today I read a REALLY good book. I got an advance copy of Anthony Iannarino’s “The Only Sales Guide You’ll Ever Need” and I loved it. If you want to be a good salesperson, no need to read this book… however, if you want … [Continue reading]

Professional Listeners?

During my recent trip to New Zealand I gave a number of talks on how technology is going to dramatically disrupt every type of business. Part of my presentation focused on advanced robotics and how many jobs will be eliminated by robots and … [Continue reading]

To Win in Sales: Be Greedy

This is an excerpt from a new book I am working on about how to generate more high quality referrals. Several years ago I was brought in to help a computer training company increase their sales. The sales team were missing their numbers badly and … [Continue reading]

Leader of the Future = EQ + Technology

I have just returned from two weeks of working with clients in New Zealand and while I was there I was asked to give lectures at the University of Auckland and the University of Canterbury. The topic they asked me to address was, “Leading in a Time … [Continue reading]

Loose-Tight Controls for Business Success

I recently presented several workshops for client company with an absolutely brilliant CEO, among the best I’ve ever met. He was a new to the organization and had been brought in to turn around the company, which was facing very severe financial … [Continue reading]

How to Become a Highly-Paid Professional Speaker

If you want to make a really great living as a professional speaker, I can absolutely help you! I have been an extremely successful professional speaker for more than 20 years, doing upwards of 70 speeches a year at a rate of $20,000 or more per … [Continue reading]