Achieving Business Excellence with John Spence

Signed With a Handshake: How Trust Builds Good Companies

Recently I recommend a great book from Bernie Swain called "What Made Me Who I Am." I was very impressed with Bernie and his approach to business so I asked him if he would share a guest blog for my readers (that's you). I really love what he sent, … [Continue reading]

6 Keys to Effective Strategic Planning

I am currently preparing to facilitate three strategic planning meetings, for an association, a technology company and a Fortune 100 client. Here are a few things that I see as foundational for creating an effective strategic plan. The key to a … [Continue reading]

A Lesson About Team Culture

This is not a sports story, but it does revolve around a story about sports. I live in Gainesville, Florida which means it is mandatory for me to be a Florida Gators football fan. Last weekend we played the Tennessee Volunteers, they have not beat us … [Continue reading]

The Six Fundamentals of Business Success

This evening I’m giving a speech to 350 CEOs of small to medium-size businesses and I’ve been asked to talk about some of the fundamental elements necessary to build and sustain a highly successful organization. After running several companies and … [Continue reading]

Leaders Are Readers

https://youtu.be/ctpUjP9Vhy4 … [Continue reading]

How To Achieve Customer Service Success

I think pretty much every business understands that giving great customer service is important. However, it confuses me why so few businesses actually deliver consistently good (not even great – just good) customer service when they know it is … [Continue reading]

First Class Customer Service???

I have made a commitment to never use my blog to just complain. So I’m going to outline a few service failures as a lesson to all of us who understand the importance of delivering superior customer service is essential to business success. I … [Continue reading]

AWESOME Sales Book

During a cross-country flight today I read a REALLY good book. I got an advance copy of Anthony Iannarino’s “The Only Sales Guide You’ll Ever Need” and I loved it. If you want to be a good salesperson, no need to read this book… however, if you want … [Continue reading]

Professional Listeners?

During my recent trip to New Zealand I gave a number of talks on how technology is going to dramatically disrupt every type of business. Part of my presentation focused on advanced robotics and how many jobs will be eliminated by robots and … [Continue reading]