Achieving Business Excellence with John Spence

Does Your Company Get It?

I have just gotten off the phone with one of my favorite clients in the world, Austin Outdoor, a really cool company that delivers world-class landscaping services for top resorts, hotels, corporations and communities. I am currently helping them roll-out their new “Customer Service Excellence” program and it has been a joy to watch their team devour this project with enthusiasm, passion and professionalism. Why are they doing such an extraordinary job at this? I’ll tell you the secret: they “get it.” Let me explain… Continue reading “Does Your Company Get It?” »