Last week I delivered a workshop on the “Leader of the Future” to a group of Directors at the Florida Recreation and Parks Association annual meeting (The FRPA is my longest standing client – 17 years – wow!). Most of these folks have 20 to 30 years in their careers and I told them at the end of the workshop that there was probably very little “new” information that I taught them… but my goal was simply to remind them of the core fundamentals of business excellence and challenge them to take a long hard look in the mirror and see if they were actually living these things every single day in their organizations. Continue reading “The Knowing-Doing Gap” »
I really liked this book – thought it was full of great information. Click on the cover to learn more about “From Bud To Boss.”
.I hope you found this podcast helpful, I look forward to your comments, feedback and suggestions for future podcast topics. Thanks so much – take good care, John
I’m not typically one for sports analogies, but I think this one fits: the big games are almost always won or lost in the fourth quarter. Great teams and great players are the ones who rise to the challenge and actually pick up the pace and improve their performance in the last few critical minutes of the game. When everyone else is tired, hurting and complaining… champions put their head down and find the strength and motivation to win, even in the face of sometimes overwhelming circumstances. Continue reading “The Fourth Quarter” »
1. Realize that much business is now done through email and over the phone. These are both lousy ways to communicate important information, but we are stuck with them.
Research shows that 93% of communication is non-verbal, including such important cues as body language, facial expressions, and eye contact. On the phone, at least you have some additional tools such as pace, volume, and tone of voice, inflection and the ability to adjust responses in real time. Email, however, can be extremely dangerous and leaves you completely vulnerable to hordes of miscommunication marauders. So when you are trying to communicate very important information-especially in situations that are highly complex and confusing, fraught with emotion, and/or involve floating new ideas – try, if at all possible, to communicate in person. Your second choice should be telephone; your very last resort should be email. With that said, we all understand that in today’s fast-paced, global business world of virtual teams across multiple sites and time zones it is often necessary to conduct a large part of your work via the dreaded “conference call.” Since there is no escaping them, here are some suggestions to help you make every call as focused and effective as possible…