Achieving Business Excellence with John Spence

Two Ideas About Employee Engagement

The Knowing-Doing Gap

Last week I delivered a workshop on the “Leader of the Future” to a group of Directors at the Florida Recreation and Parks Association annual meeting (The FRPA is my longest standing client – 17 years – wow!). Most of these folks have 20 to 30 years in their careers and I told them at the end of the workshop that there was probably very little “new” information that I taught them… but my goal was simply to remind them of the core fundamentals of business excellence and challenge them to take a long hard look in the mirror and see if they were actually living these things every single day in their organizations. Continue reading “The Knowing-Doing Gap” »

A Book Recommendation and Some Really Good Advice

I really liked this book – thought it was full of great information. Click on the cover to learn more about “From Bud To Boss.”

.I hope you found this podcast helpful, I look forward to your comments, feedback and suggestions for future podcast topics.  Thanks so much – take good care, John

How to Have Better Meetings

I just ran across a fantastic post on Mitch Joel’s blog that I felt was too good not to pass along. If you would like several truly excellent ideas on how to improve your meetings than you really need to read this: 15 Ways to Have a Better Meeting AND be sure to read all of the comments – there are several more excellent ideas for improving your meetings among the many comments!!!

And, if you would like to read a great book to help you better understand how social media will impact your life and your business, Mitch’s Six Pixels of Separation would be in my top five.

I also wanted to share a short video I just put together for  my very good friends at RESULTS.com, an international consulting and coaching firm of Business Execution Experts. I can tell you with 100% confidence that one of the absolute greatestes challenges most compnaies face today is Effective Execution! They know WHAT to do — they just can’t seem to figure HOW to get thier entire team engaged and focused with discipline, cadence and an ownership mentality.

Well, that is exactly what the folks at RESULTS.com specialize in, and I am extremely proud that they are using my book “Awesomely Simple” as one of their key references for assisting thier clients (along with Jim Collins’ Good to Great and other superb books) in taking sound business strategies and turning them into positve action in thier organizations. However, the terminalogy I use in my book around Vision, Mission and Values is slightly different than that used by RESULTS.com – so I put together this short video to help their clients (and you) get a very clear handle on what these concepts really mean.  I hope you find this of value…

RESULTS.com – Core Purpose, Vision, Core Values BHAG from John Spence on Vimeo.

How to Make Better Business Decisions

 

Over the years I watched a number of very talented and bright leaders make decisions that were highly damaging to their organizations. Although they had the best of intentions, their decisions did not deliver the results they were hoping for. There are numerous reasons this happens and some simple steps you can take to avoid decision pitfalls. Let’s take a look at the traps first and see if you might recognize any of these patterns in your organization.

The Fourth Quarter

I’m not typically one for sports analogies, but I think this one fits: the big games are almost always won or lost in the fourth quarter.  Great teams and great players are the ones who rise to the challenge and actually pick up the pace and improve their performance in the last few critical minutes of the game.  When everyone else is tired, hurting and complaining… champions put their head down and find the strength and motivation to win, even in the face of sometimes overwhelming circumstances. Continue reading “The Fourth Quarter” »

How to be More Effective on Conference Calls

 

1. Realize that much business is now done through email and over the phone. These are both lousy ways to communicate important information, but we are stuck with them.

Research shows that 93% of communication is non-verbal, including such important cues as body language, facial expressions, and eye contact. On the phone, at least you have some additional tools such as pace, volume, and tone of voice, inflection and the ability to adjust responses in real time. Email, however, can be extremely dangerous and leaves you completely vulnerable to hordes of miscommunication marauders. So when you are trying to communicate very important information-especially in situations that are highly complex and confusing, fraught with emotion, and/or involve floating new ideas – try, if at all possible, to communicate in person. Your second choice should be telephone; your very last resort should be email.  With that said, we all understand that in today’s fast-paced, global business world of virtual teams across multiple sites and time zones it is often necessary to conduct a large part of your work via the dreaded “conference call.” Since there is no escaping them, here are some suggestions to help you make every call as focused and effective as possible…

  Continue reading “How to be More Effective on Conference Calls” »