Achieving Business Excellence with John Spence

The Foundation of Accountability

For the past several months my email in-box has been full of requests from clients to put together a special program on “Accountability.” In just that past few weeks I have zig-zagged across the country delivering custom sessions to State Farm, Verizon, Harman, and Abbott Labs. It is obvious that with the current business climate, companies are trying to do more work, with less people… greatly increasing the pressure on every employee to deliver what is expected of them – on time and done superbly.

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Four Level Decision Making

A while back when I was running one of the Rockefeller foundations I had a fairly large staff but had designed our team with a very flat organizational structure. When a company is organized in such a manner, successful delegation and quick decision making is a must.  To foster such an environment I developed a pretty straight-forward four level decision making protocol to quickly identify who should be making which kinds of decisions. Continue reading “Four Level Decision Making” »