Achieving Business Excellence with John Spence

Fear Factor

A few months back I was teaching a conflict resolution class for a Fortue 100 firm and discussing how to use I-statements” to share your feelings and concerns with another worker. One of the participants in the class had asked how to handle an aggressive and rude supervisor and I suggested that she, assertively but not aggressively, set some clear boundaries about how she wanted to be treated.

Continue reading “Fear Factor” »