Achieving Business Excellence with John Spence

Mastering the Art of Workplace Relationships

This is a guest blog from my friend Jesse Ferrell, a very dynamic and thoughtful professional coach and speaker. I hope you find his article of value!

We have discovered 3 easy ways to build great and sustainable relationships in the workplace.  Our research has uncovered a very simple solution to common reasons people are unhappy on their jobs and ultimately quit and find other places to work.  An employee engagement company out of Salt Lake City confirmed that fully 85% of people will leave their job because of poor on-the-job relationships and lack of engagement.  They site unfriendly bosses, frustrated and passive aggressive co-workers leading to a caustic unproductive environment manifesting into a negative unfulfilled company culture.

When we work with companies in an effort to help them improve the cohesiveness of their staff and teams, plus the quality of their company culture, the most common challenge we find as mentioned above is maintaining respectful and proper communications.  Companies of all sizes often experience major communication breakdowns between management and staff, from department to department and among the staff themselves.  As communications breakdown, the professional relationships are imperative in cultivating a successful workplace culture.

MASTERING THE ART OF WORKPLACE RELATIONSHIPS IN 3 SIMPLE – NOT EASY STEPS

There are 3 simple not easy steps you can adopt in order to take your work environment from good to great.  You may help turnaround a company culture that is negative and divisive in nature to a thriving positive energetic work culture. I highlight them below:

  1. Help your team practice extreme self-knowledge through a good personality assessment like the Color Code
  2. Safe place to tell the truth – this offering will be environment clearing
  3. Diversity and inclusion innovation – use the full range of your company’s talents, backgrounds and perspectives

In almost every case where there is a communication and relationship breakdown, a silo exists.  People tend to work in silos and disregard the value of teamwork.  They forget that not one of a company’s departments is able to stand alone without the support and superior communication from other departments.  Does this sound familiar?  Is this challenge rushing through the veins of a company that you either work with or have worked for in the past?  The top three problem areas that consistently haunt most companies are:

  1. The absence of epic communication (internal and external)
  2. Relationship (understanding self and understanding others)
  3. Value misconceptions of others

Are any or all of these challenges present in your company?  Have you spent sleepless nights stuck in hours of insomnia as you rack your brain thinking about how to resolve and improve your problem areas?

There are times when a company struggles with understanding why their teams don’t communicate effectively and is in need of raising their relationship equity.  So many companies are stuck and unsure of how to foster a company culture that will allow them to retain their top talent, to ensure the fit of diverse individuals, and to realize true sustainable value for those individuals and the organization.

SIMPLE STEP 1 – EXTREME SELF KNOWLEDGE

In highlighting the first of our 3 simple – not easy steps we offer the extreme self-knowledge step. We highly recommend the enrollment of the Color Code personality assessment, as we know that bringing about clarity of one’s own character is a crucial starting point and offers the roadmap to practicing how to use extreme self-knowledge.

As the inventor of the Color Code, Dr. Taylor Harman Ph.D. says, “When you get yourself…you get others”!  This quote is true because when you learn the 4 color distinctions (Red, Blue, White, Yellow) of what motivates your behavior. Why you do what you do, you are simultaneously learning the motives of others and you will be able to speak their language during the communication process.

The best form of internal and external customer care experiences, as well as communication development, starts with self! This is the gateway to improving the communication process and offers sustainability of relationship development. The Color Code personality profile will help you and your teams understand why they do what they do. This strategy will allow for creating better and sustainable relationships, while helping your team learn to speak the language of others.  Mastering the art of relationships is well on its way during this stage.

This will put you on track for creating epic communication.  When an organization becomes aware that epic communication is missing from their environment and chooses to hold themselves accountable for discovering how to develop the basics of creating epic communication, it becomes a positive game changer.  Action must immediately follow the awareness and discovery phases.  The start of this discovery phase begins with asking prudent questions and using the best active listening skills as a precursor to initiate this process.  The other key components of epic communication are nestled in the following sections on Color Code personality assessments and innovating through diversity and inclusion.

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The ultimate goal of mastering the art of workplace relationships lead to high-performing teams while creating a movement whereby your team gains the insight of how to co-create a winning culture. We know that implementing these concepts will raise the level of relationship equity and  leadership growth opportunity.  This is simple, but not easy as it will take discipline and dedication to learning your motives of why you do what you do through your four color distinctions.

 

SIMPLE STEP 2 – SAFE PLACE TO TELL THE TRUTH

You may be amazed by how many companies don’t realize that many of their environments are not encouraging a safe place to tell the truth because of the fear of judgment, shame or blame and feeling like they don’t fit in.  The best way to create a major shift in this area is by taking a top down approach.

 

Insure that senior management fosters a safe place to tell the truth with their direct reports.  Insist that those same direct reports create the exact same environment within the staffs that report to them.  Establish monthly check ups from the neck up where you share the best discoveries within the company as a result of exercising the “safe place to tell the truth” campaign.

Be willing to be vulnerable enough to share the breakdowns and problem areas that are not working.  Lastly, be willing to ask for help from colleagues, mentors, board of directors, bosses and co-workers. This final piece is the part that is not easy for most, because so many people do not like asking for help.  However, this is where the best growth happens when you offer faithful well-intentioned help from a diverse community within the workplace.

SIMPLE STEP 3 – INNOVATE THROUGH DIVERSITY AND INCLUSION

Setting a strategy to innovate through diversity may be the most exciting piece to the equation of mastering the art of workplace relationships!  Choose to hire and maintain top talent and give them the room to grow.  You may ask yourself what is the best way to attract and retain our top talent to insure the fit of diverse individuals in your company?  The answer is simple, innovate through including those diverse individuals.  Capitalize on the strength of their differences!  Help them embrace the first two steps mentioned earlier, which are to promote the effort of practicing extreme self-knowledge and offer your diverse workforce a safe place to tell the truth.

The Salt Lake City based employee engagement company conducted expansive research gathering meaningful statistics and have proven that 70% of college graduates leave their first job within two years of starting it because they don’t feel the job is a goof fit for them.  85% of people fired last year were fired because of relationship problems at work.  Approximately 65% – 85% of mergers and acquisitions fail to deliver the desired results for which the companies come together, largely because of company culture clashes that cause top talent to exit the organization or lose focus and energy.

Being able to attract and retain top talent brings bottom line benefits to any workplace.  Giving these staggering challenges related to workplace culture, the best question is, how do we foster a company culture that will allow us to retain our best talent?  We want to ensure the best fit of diverse individuals and to fully realize real sustainable value for our companies.

The answer lies in our ability to use innovation through diversity and inclusion by understanding and valuing differences in a way that allows each person to contribute his or her best within the organization.  Choosing to master the art of workplace relationships through these 3 simple, not easy steps will bring sustainable value for individuals and companies!

What will you choose today in terms of developing a solid plan for mastering the art of relationships in your company?

** From John: If you enjoyed this blog I strongly encourage you to take a look at Jesse’s website, he is a true professional and always does a superb job for his clients. Here is a link to his site:  http://www.jesstalk.com/


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