Achieving Business Excellence with John Spence

Key Elements of a Winning Culture

Some Tips on Holding Successful "Remote" Meetings

I recently posted a blog on “How to Have Better Meetings,” which was actually a link to a fantastic article on Mitch Joel’s Six Pixels of Separationblog. Since then, I have had a number of people ask me how these ideas apply to virtual/remote meetings. Since I spent a number of years facilitating the Global Leadership Development Program for Merrill Lynch and have run several international leadership training classes for Qualcomm and other clients (all of which involved participants from several different countries in each meeting) I have a few ideas I’d like to share on what I believe it takes to run a successful remote meeting. Continue reading “Some Tips on Holding Successful "Remote" Meetings” »

This Makes It Very Clear…

I was talking to one of my clients yesterday, the President of a large commercial landscaping operation called Austin Outdoor, about how to help his front-line folks take their customer service delivery to a higher level. Now mind you, this is already a great company that delivers consistently excellent customer service, but because they are a truly great company… they want to do even better. So as I was driving to the office this morning I was thinking about how to really send a clear message to all of his employees about the critical importance of always delivering amazing service when a powerful image came to my mind. Continue reading “This Makes It Very Clear…” »

Strategic Execution Planning – the key to your success!

I was recently invited to return to the University of Pennsylvania’s Wharton School of Business for the fourth year in a row to teach a special class on strategic planning for the Securities Industry Institute. I called my contact a few months before the session to ask if it was possible to shift the class more from “strategic planning” to “strategic thinking” this year, but was surprised to find out that 98 executives had already signed up for the class based on the catalog description of it as “a solid look at how to write an effective strategic plan.” So, I decided to go back and take a hard look at the program and see if I could update it a bit and was surprised to have an epiphany of sorts…

Continue reading “Strategic Execution Planning – the key to your success!” »

How to Handle the “Bad Apples” on Your Team

Wow, suddenly I’ve had several clients ask me how to deal with the “bad apples” on their teams. The folks who don’t seem motivated, don’t deliver what they promise and seem to spend a good amount of their time complaining and bringing the rest of the team down.

In line with my 3-T (Train, Transfer or Terminate) philosophy let me outline what I feel are some of the things a prudent manager/leader needs to do to try to turn this sort of worker around.

Continue reading “How to Handle the “Bad Apples” on Your Team” »

How to get your team to the top

One of my clients recently asked for my advice on how to get the people in his company motivated to take on the challenge of truly becoming world-class. A very tough question – here is how I answered him…
Continue reading “How to get your team to the top” »