Achieving Business Excellence with John Spence

Let’s Talk About Vision

In 23 years serving as a management advisor to companies of every size, all over the world, I have yet to encounter an organization that does not struggle with some form of “communication” challenges. Although this can impact companies from several different angles, there is one communication breakdown that has the most significant impact on the overall success of the business.

The lack of a sharply focused, easily understood and extremely well-communicated vision and strategy for growth.

In most businesses, the executive team and senior managers are constantly talking about the vision and strategy, it’s part of their meetings, it’s what they lay awake at night thinking about, but typically if you go just one or two layers down in the organization nobody has a clue about the actual meaning of the vision and how they are supposed to implement the strategy. Remember this: without a clearly communicated vision there is no way to achieve alignment across the organization, act strategically, empower fast decision-making or create a high level of accountability.

When people do not know where they’re going, it is impossible for them to get there successfully!

The key point here is, to effectively communicate the organization’s vision and strategy you must talk about them all the time, using multiple communications channels, at all levels of the organization, delivering a consistent and focused message. I once had the CEO of a company ask me, “When do you know that you have communicated the vision enough?” I replied, “When you get to point that if you have to explain it one more time… you’ll vomit… that’s when the lowest person in your organization just heard the vision for the very first time.”

The answer is simple: communicate, communicate, communicate… and then communicate some more.

90 Quotes That Will Change The Way You Think

I was surfing the web and came across the following blog on Marc and Angle Hack Life: Practical Tips for Productive Living. Their 60 are awesome, but I added another 30 that were impactful to my thinking.  I welcome, no, I strongly encourage you to PLEASE add your favorite quotes in the comments section below – let’s make this a truly life-changing list!

 60 Quotes That Will Change The Way You Think…

In your quiet moments, what do you think about?  How far you’ve come, or how far you have to go?  Your strengths, or your weaknesses?  The best that might happen, or the worst that might come to be?  In your quiet moments, pay attention to your thoughts.  Because maybe, just maybe, the only thing that needs to shift in order for you to experience more happiness, more love, and more vitality, is your way of thinking. Continue reading “90 Quotes That Will Change The Way You Think” »

My Gift To You For 2015

GTD_630822Well, here we are together, just a few days before the end of 2014. It’s a cliché, but how did the year go by so fast?

While this past year was a great year for my wife and I, and I hope it was for you too, for many people 2014 was an incredibly challenging and difficult year.

As a race we face many global problems and as a country we are currently struggling through one of the most divisive and divided eras in our history. These are big problems, very BIG. I do not know how to solve them but I do know this…

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein

And I also know that WE have to solve them, we have gotten ourselves into this mess and we will have to get ourselves out of it. There is no magic wand, it is going to take a lot of hard work, tough decisions and sacrifice from everyone around the world – and that includes you and me!

So to help you look at things in a in a new way for 2015 here is a video with the highlights of some of the top TED Talks of 2014. I encourage you to watch this clip and then go watch any or all of the full videos, it is sure to shake up your thinking, which is the best gift I can give you as we head into the new year together. After all, it is up to us, WE have to drive the change we want to see in the world. A tall order indeed, but one we must all rise to embrace.

I wish you every possible happiness and success. Love, John

The 4 Ds of success

I recently read several motivational, success and self-help books and listened to a fantastic podcast by Brendon Burchard where he talked about the 4 Ds of Achievement. I agreed with 75% of his talk, but wanted the change the last D. So here is my take on the 4Ds of success, I hope you find this of great value, add your own ideas and share it with your network. I wish you every happiness and success – John

Ten Business Success Ideas

John in Toronto_edited-1As I sit here in the lobby of the Marriott in downtown Vancouver, I am reflecting on some of the highlights of the past few weeks which have taken me to assignments in Charlotte, Baltimore, Vegas, Toronto, Barbados and now to Vancouver. The clients have ranged from Bank of America to small business owners, to a workshop for 1,000+ CPAs and a speech to 8,000+ of the top financial planners in the world. Also, with so much time on planes I have read 20+ books on various business topics. Here are some big business success ideas I have picked up  (or re-confirmed) along the way…

 

1. Accountability and disciplined execution are the MOST pressing issues in almost all of the companies I have been working for in the last 6 months. This is a HUGE issue and can negatively or positively impact a company’s success in significant ($$$$$$) ways!

2. Lack of clear, specific and well-understood communications is a CLOSE second!

3. The majority of businesses are NOT doing a good enough job of truly listening to their EMPLOYEES and CUSTOMERS. Whoever owns the Voice of the Customer (VOC) owns the marketplace — and if you run a business your employees are actually your customer – and then they go out and serve the final customer – so you have to own the Voice of the Employee (VOE).

4. McDonalds spends more time and money training their employees than the average “high-tech” business. Think about that – and then think about how much you truly invest in high-quality training for your people.

5. See the reading infographic below – it should blow your mind and motivate you to increase your reading. Especially the very last stat… 7 x 1 x 7 = International Expert. Hey, it worked for me!!!!

6. If you have a problem with accountability at lower levels in your organization, then it is the responsibility of the middle managers to hold their people accountable. If they will not, then the senior managers need to hold the middle managers 100% accountable – if they cannot then the CEO must hold the senior managers fully accountable. In other words – creating a culture of accountability ALL starts with the tone and example that the CEO sets. This seems very straight-forward and simple – but it is typically the root of the problem.

7. From the book: Difference – by Bernadette Jiwa. “The truth is people do not fall in love with ideas at all. They fall in love with the ways those ideas, products, services and places make them feel.” This is a really important branding axiom.

8. The reason that most people do not get a ton of high-quality referrals is simply this: They are NOT remarkable. They do not truly add enough value for their customer to want to “remark” about them to others. So the first step in getting referrals is towering competencies (ideas, products, services, experiences, information, suggestions, and innovations) that are exceedingly valuable to your customers.

9. The quality of your life is determined in large part by the quality of the questions you ask… to others and to yourself! Great leaders are expert at asking just the right question at just the right time – to their people and to themselves.

10. Culture = Cash. The number ONE factor in highly engaged, satisfied and loyal CUSTOMERS… is highly engaged, satisfied and loyal EMPLOYEES. Insanely successful companies all share this practice: Higher top talent, engage them through a winning culture, guide them with a sharply focused and well-communicated vision, values and strategy for growth – then empower them to go out and WOW the customer. That is about as Awesomely Simple as I can make it!

I hope you will share this post with your network – thanks – John

READING Facts!!!


Free eBook Link for Building and Sustaining a Winning Culture by John Spence

Thoughts on Strategic Planning

In this video I share some of my thinking around strategic planning, strategic planning retreats, execution of the plan and keeping your people focused and engaged around the plan. I hope you find this of value and will share it with your colleagues.

 

The 12 in 2012 Challenge!!!!!

 

.

 

Here are just a few VERY good books that I recommend — PLEASE feel free to add you suggestions!!!

 


.

.

I am VERY thankful for…

I am extremely thankful this week because a group of college students have restored my faith in the leadership potential of the next generation. This semester, in partnership with a great company in my hometown called TutoringZone, we offered a special leadership training program called “Let The GATOR Lead” in conjunction with the Warrington College of Business Administration at the University of Florida. Every other week or so, a group of students would get together with a student facilitator and go through a chapter in my book: “Excellence by Design: Leadership – the six key characteristics of outstanding leaders,” and talk about the principles I put forth and what those leadership characteristics meant to them as college students.

Out of the 250+ students that originally signed up – more than 130 wrote essays that were judged by me and several senior executives from Fortune 100 companies in order to choose three winners that received cash scholarships as well as donations to their favorite charity and a small reward for the rest of the people in their discussion group.

All-in-all the essays added up to about 500 pages of reading, and I must say it rivaled the best leadership books I have read in the last few years. The essays were thoughtful, focused, provocative and entertaining – I could not be more thankful for all the wonderful ideas and feedback these amazing students gave to me about how they view leadership and the way they want to lead their generation. Below you will find the top three winners and two honorable mention recipients, I think there’s some wonderful stuff here that you will enjoy great deal – and I have to say that it is a shame I cannot put all the essays here on my blog – the students did an incredible job and I’m very, very thankful for what they taught me!  Continue reading “I am VERY thankful for…” »

The Knowing-Doing Gap

Last week I delivered a workshop on the “Leader of the Future” to a group of Directors at the Florida Recreation and Parks Association annual meeting (The FRPA is my longest standing client – 17 years – wow!). Most of these folks have 20 to 30 years in their careers and I told them at the end of the workshop that there was probably very little “new” information that I taught them… but my goal was simply to remind them of the core fundamentals of business excellence and challenge them to take a long hard look in the mirror and see if they were actually living these things every single day in their organizations. Continue reading “The Knowing-Doing Gap” »