Achieving Business Excellence with John Spence

How To Manage Up For Change

It is always challenging when you’re trying to convince someone in upper management to change the way they do things. Senior leaders, especially owners of private businesses, are often emotionally tied to the organization and feel that a request to … [Continue reading]

Do You Have A Team Charter?

I have been teaching quite a few high-performance teams workshops in the last several months and have been surprised to discover that not one group I worked with had ever created a “team charter.” By this I mean, a written list of rules and … [Continue reading]

Who is Your Competition?

Last year I did a speaking tour of Australia and one of my session was a business excellence program for an organization called The Growth Faculty. A young lady named Kasey Patterson attend that workshop and recently sent me this question. I thought … [Continue reading]

How To Lead Four Generations At Work

https://vimeo.com/254000107 A great new book from Kelly and Robby Riggs. Buy it from Amazon HERE … [Continue reading]

Five Things To Focus On For 2018

At the beginning of every year I put together a video with what I feel are the most important things to focus on for business success in the coming year. For 2018 I have five major things that I believe will be extremely important for you and your … [Continue reading]

Four Fabulous Business Books

I shot this video around Thanksgiving, before I had left for London and Kraków, and forgot to post it! However, better late than never. Here are four book recommendations that would be excellent holiday gifts. Bear in mind that the book by Chester … [Continue reading]

Four Great Questions About Leadership

A few weeks ago, a student named Joey Brodsky, who is studying business at the University of Florida and is taking a class from a close friend of mine, Dr. Alex Sevilla, sent me some questions about some of the things he was learning about management … [Continue reading]

Two Powerful Interviewing Questions

https://vimeo.com/239891612 Here is a link to the book I recommended in the video: Who - by Geoff Smart … [Continue reading]

If you want to make more money: ASK

Several years ago, one of my clients asked me to put together a special workshop to help their employees increase the quality of their customer service. I told them that the single best way to figure out what it would take to deliver consistently … [Continue reading]