Achieving Business Excellence with John Spence

The Courage to Speak Up

happy employees happy customers

Recently, I took a few moments to talk about something I see far too often in the companies and groups I work with all over the world. It's something that exists in every organization to some degree – in every industry – and it's something I'm … [Continue reading]

Customers Want You to Lead and Care

customer service lead care

Recently, I had the pleasure of chatting with Kevin Micalizzi, the host of Salesforce’s Quotable podcast. We talked at length about leadership and how honesty plays an important role in how leaders and business managers connect with their … [Continue reading]

Do You Trust This Computer

Unfortunately, the original one-hour documentary has been removed from Youtube, but here is a five-minute minute overview from Elon Musk on some of the big ideas coming in robotics and artificial intelligence. I think you will find this very … [Continue reading]

The Role Of A Leader

It was 36 years ago but I remember it like it was yesterday. I was a pretty good football player in high school, not a star, but at least one the key starters. I played nose guard on defense and when we were in the red zone close to the goal line I … [Continue reading]

How To Create A Mastermind Group

Recently I’ve had several people ask me about how to set up a mastermind group. I wrote a blog about this back in 2011, but I have updated it and added some new information. I hope you find this helpful.     “You become what you … [Continue reading]

Do You Have A Culture Of Purpose

https://vimeo.com/262262499 … [Continue reading]

Stop Selling & Start Leading

In this video, I will tell you about a great new sales book that I found very helpful, and I am going to ask you for some feedback and advice. https://vimeo.com/260097534 I hope you take a moment to share your ideas with me... … [Continue reading]

How To Manage Up For Change

It is always challenging when you’re trying to convince someone in upper management to change the way they do things. Senior leaders, especially owners of private businesses, are often emotionally tied to the organization and feel that a request to … [Continue reading]

Do You Have A Team Charter?

I have been teaching quite a few high-performance teams workshops in the last several months and have been surprised to discover that not one group I worked with had ever created a “team charter.” By this I mean, a written list of rules and … [Continue reading]