Achieving Business Excellence with John Spence

What Do You Expect?

During the past several months I have delivered numerous workshops and speeches for clients who were all struggling with the same basic issue: Lack of Clear Expectations. Regardless of the size of the company or the industry in which they competed, I’ve noticed a pattern of three critical areas where failure to set clear expectations has had a significant negative impact on the organization. [Read more...]

A Guest Post on Building a Great Culture

I saw this post and liked the ideas so much that I asked to run it here as a guest post. Kyle Lagunas makes some excellent points…

In recent years, the most successful companies have focused less on perks and more on offering their employees something better: a connection to the company. Three prominent start-ups – Groupon, Zynga and Dropbox – are each cultivating lasting company cultures, and I’ve taken a look to see what’s working and what’s not. [Read more...]

The Four Pieces of Paper

Two Ideas About Employee Engagement

How To Be An Expert Facilitator

My dear friend, Linda Coles, an absolutely superb speaker, author and social media expert from New Zealand, sent me a note the other day asking if I had read any really good books on how to be an expert at facilitation of meetings. I thought it was a great question, and one that I’ve gotten several times in the past, so I decided I would post my response to her – in hopes that it might be helpful to you. Here is exactly what I wrote to Linda:  [Read more...]

How to Set Clear Expectations

Lessons from Four VERY Successful Business Owners

I have just returned to my desk from an absolutely fantastic event hosted by my local Chamber of Commerce which featured four of our area’s most accomplished and respected business leaders talking about how to build a great company.  The companies that were featured were all relatively small businesses, yet three of the four competed on a national and even global scale.  Two of the owners were in their early 20s – the other two in their late 30s.  All four were incredibly bright, talented and successful business leaders. [Read more...]

How Do You Balance Process and Innovation?

This weekend my good friend David Whitney, who is the Entrepreneur in Residence at the University of Florida’s College of Engineering, sent me the following question about a company that he and I serve on the advisory board for:

 ”How do we create an organizational culture that accommodates work systems/processes, yet reinforces (and advances) a highly innovative spirit?” [Read more...]

How to Build a High Performance Team (HPT)

Recently I had the pleasure of teaching a High-Performance Team (HPT) class for one of my favorite clients. When I deliver this workshop I use an HPT competency model that I developed after more than a dozen years of teaching teamwork to companies all over the world. Here it is: [Read more...]