Blog

Achieving Business Excellence

Subscribe


Categories


RSS Feed


Blog Search




change this
View John's Manifesto about
Achieving Business Excellence
featured on Change This.

Recent News:

 style=

John received Honorable Mention as a Small Business Influencer for 2011. Small Business Influencer honors people, companies, and organizations who have made a significant impact on the North American small business market. Read more »


John's Awesomely Simple website has been rated a Top Pick and featured in the list of Best Franchise Blogs of 2011 by Franchise Help. "It is a testament to the great content you put out!", said Franchise Help. Read more »


Good thing John Spence, PR 1989, likes to travel. A normal year for the nationally renowned executive educator, consultant and speaker means at least 225 nights away from home. Read more »


John Spence has been selected as one of the Top 100 Thought Leaders in Trustworthy Business Behavior for his "extensive, positive contribution to building trust in business." Read more »


My Latest Book:

Awesomely Simple: Essential Business Strategies for Turning Ideas Into ActionCheck out my latest book and access a ton of free resources at: awesomelysimple.com


A Note From John:

John Spence

I appreciate you taking a moment to stop by. In these articles you will find some of my latest thinking on emerging trends in a wide array of business topics. As you look though these short articles and rants I believe you will find some extremely good ideas from some very successful organizations and incredibly talented people. I encourage you to add your comments and questions, and if there is something you are interested in that isn’t here, please send me an e-mail and I will do my best to study it and post what I find. I hope you enjoy the blog and look forward to your feedback.
Thanks so much, John

PS -- if you really like one of the articles please send a link on to anyone you feel would find value in reading it. The more folks that have access to these ideas the better!



The Secret to Owning Your Market

Sunday, January 15th, 2012

I have some very strong beliefs about what it takes to run a highly successful business and right at the top of my list is: Whoever “owns” the voice of the customer and uses that information to build an organizational culture of Extreme Customer Focus will own the marketplace.

Here’s why: When you focus intensely on your customers and provide customer service that truly meets and exceeds their specific needs, you win their loyalty at a level that is nearly impossible to shake—even when that competitor down the street is offering giveaways and steep discounts, or your market is crowded with dozens of me-too products or services.

Simply put, Extreme Customer Focus produces unparalleled customer service, and unparalleled customer service creates an unfair advantage for you. And what business owner wouldn’t want an unfair advantage? Continue reading “The Secret to Owning Your Market” »

Three TOP Keys To Business Success

Monday, April 4th, 2011

 

For more business success ideas check out John’s book…

The Five Principles of Sustainable Business Success; How to Hunt for Opportunities in Any Economy

Saturday, January 15th, 2011

A Guest Blog by Jay Forte

Call it a slow down or a recession, the impact is the same – times have been challenging. We now must look with greater attention at what we do, the decisions we make, and their impact on service, performance and profitability. Surviving this (or any) recession is not just about cutting expenses – it is about changing how we think about every aspect of our business. Tough times require us to regroup, realign and redefine our approach to being successful. Continue reading “The Five Principles of Sustainable Business Success; How to Hunt for Opportunities in Any Economy” »

How to Survive and Thrive in 2011

Thursday, January 6th, 2011