Achieving Business Excellence with John Spence

The Need for Courageous Communication

I have just returned from Canada where I delivered several speeches and had the opportunity to spend some time with the fantastic folks at RESULTS.com, a consulting firm that specializes in strategy execution.  Whenever I get to spend time with colleagues that also focus on helping businesses be more successful I love to ask them what sort of challenges their clients are currently facing.  In my discussions with the team at RESULTS.com, I realized that we are all seeing a lot of the same sort of issues, but to me one stands out above all others at this particular point in time; organizations that struggle with a lack of open, honest, robust… and most importantly “courageous communication.” Continue reading “The Need for Courageous Communication” »

Getting 2009 Started Off Strong!

I believe that two of the the most important factors in running a successful company are: robust communications and a sharp focus on the key organizational strategies.  Unfortunately, it is been my experience that most leaders do a relatively poor job of communicating what they want their people to focus on.  Given the incredibly challenging economic times we are in, now more than ever it is critical to clearly communicate to all of your people what is expected of them and what they need to do to keep your company strong and successful.  However, you don’t want to bog them down with long speeches or a 50 page strategic plan.  The goal is to keep it as concise and focused as possible. Continue reading “Getting 2009 Started Off Strong!” »

How to be More Effective on Conference Calls

 

1. Realize that much business is now done through email and over the phone. These are both lousy ways to communicate important information, but we are stuck with them.

Research shows that 93% of communication is non-verbal, including such important cues as body language, facial expressions, and eye contact. On the phone, at least you have some additional tools such as pace, volume, and tone of voice, inflection and the ability to adjust responses in real time. Email, however, can be extremely dangerous and leaves you completely vulnerable to hordes of miscommunication marauders. So when you are trying to communicate very important information-especially in situations that are highly complex and confusing, fraught with emotion, and/or involve floating new ideas – try, if at all possible, to communicate in person. Your second choice should be telephone; your very last resort should be email.  With that said, we all understand that in today’s fast-paced, global business world of virtual teams across multiple sites and time zones it is often necessary to conduct a large part of your work via the dreaded “conference call.” Since there is no escaping them, here are some suggestions to help you make every call as focused and effective as possible…

  Continue reading “How to be More Effective on Conference Calls” »