Blog Category: Customer Service

If you don’t have happy #employees who love your product or service, how well will they sell it to your prospects? This article explains that engaged and happy employees are the single greatest driver of customer satisfaction and overall company #success. https://t.co/zSJj2DdxjE
How do you balance #agility with #patience? In this video I recorded in the Baltimore Airport, I give you some insight into dealing with this paradox. https://t.co/0VGyxS6g9c
This was my 15th year as the cornerstone instructor for the @NAFCU #Management and Leadership Institute. I get to kick the event off with a session on organizational #leadership and another on self-leadership. Great events don’t happen without a great #team. Thank you. https://t.co/pVYyCQknED
Thank you, @NAFCU, for having me another year to present my #Leader of the Future #Workshop. In this workshop, attendees gained insight into outstanding future leaders' characteristics, #skills, attitudes, and behaviors. @BDanBerger @ademangone Josie Collins https://t.co/WDM4KovXL2
Almost nothing has to be done right now. Taking a short break can keep you #focused on the right thing, lead you to better #ideas, and improve your decision-making. A little time can bring great #clarity. https://t.co/ndOP7PqnyE