Business Excellence, Customer Service, High Performance Teams, Strategy, Winning Culture The Six Fundamentals of Business SuccessThis evening I’m giving a speech to 350 CEOs of small to medium-size businesses ... Read More
Business Excellence, Customer Service, Winning Culture How To Achieve Customer Service SuccessI think pretty much every business understands that giving great customer service is important. ... Read More
Business Excellence, Customer Service, Innovation & Creativity, John's Rants Professional Listeners?During my recent trip to New Zealand I gave a number of talks on ... Read More
Business Excellence, Customer Service, John's Rants, Life Success Say Thank You!!I spend a lot of time in hotels and airports. Often when I see ... Read More
Accountability, Business Excellence, Career Success, Customer Service, Employee Engagement, John's Rants, Winning Culture Doing Your JobLet me help you understand something… doing your job gets you NO extra credit ... Read More
Business Excellence, Customer Service, John's Rants, Strategy Fire Your CustomersIt can be very challenging for a business owner to finally admit that it’s ... Read More
