Blog Category: Customer Service

How to Win in a Local Market

September 19, 2011

posted in Branding / Advertising, Business Excellence, Customer Service, Strategy,

A Universal Master Key to Business Success

June 15, 2011

posted in Book Reviews, Branding / Advertising, Business Excellence, Customer Service, John's Rants,

Would You Like To Double Your Profits?

June 9, 2011

posted in Branding / Advertising, Customer Service, John's Rants, Strategy,

Creating MORE Accountability

May 5, 2011

posted in Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy,

Bad Employees = Bankruptcy

March 17, 2011

posted in Business Excellence, Customer Service, Employee Engagement, John's Rants,

GREAT Advice From Uber-Guru Tom Peters

February 23, 2010

posted in Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants,

Do You Truly Add Value?

May 26, 2009

posted in Business Excellence, Customer Service, John's Rants,

The Single Most Important Indicator of Business Success

January 28, 2009

posted in Business Excellence, Customer Service,

What I Learned at the Global Institute for Leadership Development

October 28, 2008

posted in Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants, Leadership, Strategy,

Does Your Company Get It?

September 22, 2008

posted in Business Excellence, Customer Service, John's Rants,

John’s Business in a Minute Series

Powerful tips and ideas from John presented in 60 seconds.

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The single most important characteristic of a leader that people will willingly follow is #honesty. Other factors include #authenticity, appropriate #vulnerability, and #transparency. https://t.co/n5txz90iqN
Keep your best #customers close. Learn everything you can about why your best customers are #loyal to meet their #expectations. This article outlines four ways to ensure you understand your customers and don't ignore their needs. https://t.co/vEtrEgeOMG
Even with the long distance and time difference, we find time to meet and #communicate weekly goals as a team. From Spain, Los Angeles,, and Florida. This ensures that we are clear on our #goals, asking for help, and keeping on top of #projects. @adriana_alises https://t.co/XK3MbUOB4C
I had been making some big #mistakes when talking with others. In this blog, I outline three questions you should ask yourself before #speaking. These questions can make a significant positive impact on your #communications. https://t.co/2s41O4A4hn
Push yourself to #delegate more. And then push a little harder.