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  • Tag: customer experience

Business Excellence, Career Success, Leadership, Life Success

The Power of Referrals in Business

Many businesses depend almost exclusively on referrals. A few come to mind right away: ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns ...

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

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Business Excellence, Customer Service, John's Rants, Life Success

The Recipe for Repeatable Success

Because of my travel schedule (200+ days a year), I go to a lot ...

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Branding / Advertising, Business Excellence, Customer Service, Life Success

How to Win in a Local Market

A good friend of mine that is starting up a new professional services firm ...

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Business Excellence, Customer Service, Employee Engagement, Leadership, Winning Culture

Which Should Come First? The Employee or the Customer?

A few weeks ago I posted a guest video from my good friend Joe ...

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