customer satisfaction Archives - John Spence

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Business Excellence, Career Success, Leadership, Life Success

The Power of Referrals in Business

Many businesses depend almost exclusively on referrals. A few come to mind right away: ...

Business Excellence, Career Success, Customer Service, Life Success

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to ...

Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

Business Excellence, Customer Service

The Single Most Important Indicator of Business Success

I just received a wonderful note from my friend Miguel da Rocha Cavalcanti in ...