Adaptability, Business Excellence, Career Success, Communication, John's Rants, Leadership, Life Success

Why Associations Should Benchmark Against the World’s Top Companies

Because I work so often with associations, I’ve written this piece with them in ...

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Business Excellence, Career Success, Communication, Customer Service, John's Rants, Life Success

The Waiter Who Wouldn’t Write It Down

This morning I went out for breakfast. My order was simple: two eggs over ...

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Business Excellence, Career Success, John's Rants, Leadership, Life Success, Strategy

Strategic Thinking vs. Strategic Planning: Why the Distinction Matters

This week I was facilitating a strategy meeting where the group wrestled with an ...

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Adaptability, Business Excellence, Career Success, John's Rants, Leadership, Life Success

How AI is Reshaping Companies

Last week I facilitated a board meeting where two outside experts were invited to ...

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Business Excellence, Career Success, Communication, Culture, Innovation & Creativity, Life Success

Build a Stronger Business in One Hour

After decades of working with companies around the world, I’ve come to see that ...

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