Blog Category: john spence

Creating MORE Accountability

May 5, 2011

posted in Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy,

Bad Employees = Bankruptcy

March 17, 2011

posted in Business Excellence, Customer Service, Employee Engagement, John's Rants,

The Need for Courageous Communication

December 12, 2010

posted in Business Excellence, Career Success, Leadership,

GREAT Advice From Uber-Guru Tom Peters

February 23, 2010

posted in Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants,

What Are The Most Important Leadership Skills?

November 18, 2009

posted in Business Excellence, Leadership,

How to Create an “Ownership Mentality” on Your Team

September 24, 2009

posted in Business Excellence, High Performance Teams,

A Manifesto on Business Strategy

September 10, 2009

posted in Business Excellence, John's Rants,

The Fourth Quarter

June 30, 2009

posted in Business Excellence, John's Rants,

Building an Effective Leadership Development Program

April 7, 2009

posted in Business Excellence, Leadership,

What I Learned at the Global Institute for Leadership Development

October 28, 2008

posted in Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants, Leadership, Strategy,

John’s Business in a Minute Series

Powerful tips and ideas from John presented in 60 seconds.

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The single most important characteristic of a leader that people will willingly follow is #honesty. Other factors include #authenticity, appropriate #vulnerability, and #transparency. https://t.co/n5txz90iqN
Keep your best #customers close. Learn everything you can about why your best customers are #loyal to meet their #expectations. This article outlines four ways to ensure you understand your customers and don't ignore their needs. https://t.co/vEtrEgeOMG
Even with the long distance and time difference, we find time to meet and #communicate weekly goals as a team. From Spain, Los Angeles,, and Florida. This ensures that we are clear on our #goals, asking for help, and keeping on top of #projects. @adriana_alises https://t.co/XK3MbUOB4C
I had been making some big #mistakes when talking with others. In this blog, I outline three questions you should ask yourself before #speaking. These questions can make a significant positive impact on your #communications. https://t.co/2s41O4A4hn
Push yourself to #delegate more. And then push a little harder.