Recently, I posted this comment and the quote below on my LinkedIn page. And then something wonderful happened.
You can’t do it all. If you’re trying to juggle too many balls, you’re bound to drop a few. Hire great people, set clear expectations, and then get out of their way and trust that they’re going to do a superior job. It’s the only way you can scale a business.
One of the comments came from Bill Quiseng, an expert on customer service and other business topics. He had some sage advice on how a leader can effectively delegate.
Here is what he shared.
Thank you, John Spence, for sharing. I agree. And more. We don’t walk the MBWA talk, we walk the walk. We CBWA (C.A.R.E. By Walking Around).
Leaders will C.A.R.E. for their people.
- Communicate openly, transparently, interactively, and frequently any information that their people need to know. They will listen empathetically to the people’s concerns and complaints.
- Appreciate the important roles and responsibilities of their people.
- Recognize and offer accolades for their people’s individual accomplishments and acts of service to colleagues or customers.
- Empower people to make the right decisions for themselves and their business.
Our leaders’ commitment to C.A.R.E. will enthuse and energize people to be engaged with their colleagues, customers, and the business. And everyone’s lives will be enriched to move up.
This is a fantastic model, and I strongly encourage you to give it some thought and especially focus on how you can implement these great ideas from Bill.
If you want to get in contact with me, I’d love to hear from you. Please visit my site at https://johnspence.com/contact/ and let me know how I can help.